---
title: "CT0567 - Whistleblowing Hotline and Associated Services"
ocid: "ocds-r6ebe6-0000605228"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000605228"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000605228.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000605228.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "THE CITY OF EDINBURGH COUNCIL"
published: "2020-05-08"
---

# CT0567 - Whistleblowing Hotline and Associated Services

Buyer: THE CITY OF EDINBURGH COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000605228

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## Summary

The City of Edinburgh Council is seeking a service provider for a contract titled "Whistleblowing Hotline and Associated Services." This procurement falls within the industry category of general public services and is located in Edinburgh, with the procurement process currently in the award stage. The contract was signed on 21 April 2020, and the awarded value of the contract is £200,000. The procurement was conducted as an open procedure, allowing any interested parties to submit bids until the deadline of 7 January 2020.

This contract presents an excellent opportunity for businesses specialising in investigative and compliance services, particularly those with experience in managing whistleblowing hotlines or similar solutions. Companies that can demonstrate expertise in addressing workplace misconduct, confidentiality, and legal compliance are well-suited to compete. Furthermore, businesses capable of providing comprehensive support services, including reporting and management recommendations, will find this project particularly aligned with their capabilities, potentially leading to further contracts with the Council or other public entities.

## Notice

The Council has award a contract to provide a (multi channel) Whistleblowing Hotline and Associated services. The Whistleblowing Hotline allows the Council's employees to raise concerns about wrongdoing and malpractice in the workplace to an independent third party, in line with the Council's Whistleblowing Policy. The service provider is required to identify whistleblowing issues, investigate issues and report on issues.

### Lot Information

Lot 1

The aim of this procurement was to create a contract for the delivery of whistleblowing hotline and associated services. The Service Provider will undertake disclosure assessment and reporting, make management action recommendations, provide a comprehensive investigative service (including scoping/planning, interviewing, recording/transcription, written updates/reports, verbal updates/reports, referral to third parties if required) and provide advice and oversight.

Renewal: The option to extend for a further 12 + 12 months at the sole discretion of the council.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY386370 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 May 2020 |
| Submission deadline | 7 Jan 2020 |
| Future notice date | Not specified |
| Award date | 21 Apr 2020 |
| Contract period | 12 May 2020 - 11 May 2023 |
| Recurrence | 2024 |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £200,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE CITY OF EDINBURGH COUNCIL |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH8 8BG |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | City Centre |
| Westminster constituency | Edinburgh East and Musselburgh |
| Delivery location | TLM75 City of Edinburgh |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SAFECALL |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79411000 - General management consultancy services
- 79512000 - Call centre
- 79720000 - Investigation services

## Release History

- 8 May 2020 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY386370
- 20 Nov 2019 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV372989

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV372989
  Whistleblowing Hotline and Associated Services - The Council requires a service provider to provide a (multi channel) Whistleblowing Hotline and Associated services. The Whistleblowing Hotline allows the Council's employees to raise concerns about wrongdoing and malpractice in the workplace to an independent third party, in line with the Council's Whistleblowing Policy. The service provider is required to identify whistleblowing issues, investigate issues and report on issues.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY386370
  CT0567 - Whistleblowing Hotline and Associated Services - The Council has award a contract to provide a (multi channel) Whistleblowing Hotline and Associated services. The Whistleblowing Hotline allows the Council's employees to raise concerns about wrongdoing and malpractice in the workplace to an independent third party, in line with the Council's Whistleblowing Policy. The service provider is required to identify whistleblowing issues, investigate issues and report on issues.

## Notice URLs

- http://
- http://www.edinburgh.gov.uk
- http://www.publiccontractsscotland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000605228
- https://www.publictendersscotland.publiccontractsscotland.gov.uk/esop/pts-host/public/pts/web/login.html
- https://www.scotcourts.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000605228. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000605228.json.