---
title: "Customer Records Management System"
ocid: "ocds-r6ebe6-0000605520"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000605520"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000605520.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000605520.json"
source: "Public Contracts Scotland"
current_stage: "Planning"
buyer: "THE CITY OF EDINBURGH COUNCIL"
published: "2019-11-22"
---

# Customer Records Management System

Buyer: THE CITY OF EDINBURGH COUNCIL  
Current stage: Planning  
OCID: ocds-r6ebe6-0000605520

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000605520)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000605520.json)

## Summary

The City of Edinburgh Council is planning to procure a Customer Records Management System, with a total budget of £500,000. The procurement process, which falls within the services category, is currently in the planning stage, with key dates being the publication of the prior information notice on 25th November 2019 and a future notice date set for 17th January 2020. Interested bidders should note that electronic submission is the required method for responses, and the procurement is covered by the Government Procurement Agreement (GPA). The delivery location for this contract is specified as Edinburgh, UK.

This tender presents a valuable opportunity for businesses specialising in information technology and software services, particularly those with experience in customer record management systems. Companies that can demonstrate expertise in providing digital solutions for public sector organisations will be well-positioned to compete. Given the planning nature of this procurement, businesses are encouraged to register their interest and prepare for future stages of the tendering process.

## Notice

See attached document

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV373009 |
| Notice type | OJEU - F1 - Prior Information Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Nov 2019 |
| Submission deadline | Not specified |
| Future notice date | 17 Jan 2020 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £500,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE CITY OF EDINBURGH COUNCIL |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH8 8BG |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | City Centre |
| Westminster constituency | Edinburgh East and Musselburgh |
| Delivery location | TLM75 City of Edinburgh |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems
- 48400000 - Business transaction and personal business software package
- 48440000 - Financial analysis and accounting software package
- 48445000 - Customer Relation Management software package

## Release History

- 22 Nov 2019 at 00:00 - Planning - OJEU - F1 - Prior Information Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV373009

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV373009&idx=1
  25th November 2019 - PIN Customer Records Management
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV373009
  Customer Records Management System - See attached document

## Notice URLs

- http://
- http://www.edinburgh.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000605520
- https://www.publiccontractsscotland.gov.uk
- https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=605520

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000605520. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000605520.json.