---
title: "Support, Maintenance & Upgrade of Northgate Calltouch Integrated Communications Control System"
ocid: "ocds-r6ebe6-0000606222"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000606222"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000606222.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000606222.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SCOTTISH POLICE AUTHORITY"
published: "2019-11-29"
---

# Support, Maintenance & Upgrade of Northgate Calltouch Integrated Communications Control System

Buyer: SCOTTISH POLICE AUTHORITY  
Current stage: Award  
OCID: ocds-r6ebe6-0000606222

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000606222)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000606222.json)

## Summary

The Scottish Police Authority, based in Glasgow, is in the final stages of a limited procurement process for the "Support, Maintenance & Upgrade of Northgate Calltouch Integrated Communications Control System." This project aims to extend existing support and maintenance services and upgrade the system due to the relocation of control room operators within the Tayside Police area. The contract was signed on 13th November 2019, with a total value of £466,540. The procurement does not require prior publication of a call for competition, indicating that only the current supplier, Northgate Public Services (UK) Limited, was eligible to bid. The procurement falls under the services category within the public order and safety industry.

This tender presents significant business opportunities for suppliers specialising in integrated communications systems and related maintenance services. Companies that have experience in delivering critical safety and communications solutions will find this contract particularly relevant. As the procurement involves technical expertise that can only be provided by the original supplier underlining the importance of sector-specific knowledge, it encourages businesses within this niche to explore similar future contracts within the public sector to foster growth. Suppliers should consider their capability to align with the requirements of public safety organisations like the Scottish Police Authority.

## Notice

Extension of Support & Maintenance for the Northgate Calltouch Integrated Communications Control System operating within the legacy Tayside Police area of Police Scotland. System upgrade to incorporate additional operator positions due to relocation of control room operators.

### Lot Information

Lot 1

Extension of Support & Maintenance of Northgate Calltouch Integrated Communications Control System. System upgrade to accommodate additional operator positions.

### Procurement Information

This contract is for the extension of existing support and maintenance services for the Northgate Calltouch Integrated Communications Control System and a system upgrade to accommodate additional operator positions. The required services can only be provided by the original supplier of the system (Northgate).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC373659 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Nov 2019 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 13 Nov 2019 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £466,540 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH POLICE AUTHORITY |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G51 1DZ |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Govan |
| Westminster constituency | Glasgow South West |
| Delivery location | TLM71 Angus and Dundee City |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NORTHGATE PUBLIC SERVICES (UK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72610000 - Computer support services

## Release History

- 29 Nov 2019 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC373659

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC373659
  Support, Maintenance & Upgrade of Northgate Calltouch Integrated Communications Control System - Extension of Support & Maintenance for the Northgate Calltouch Integrated Communications Control System operating within the legacy Tayside Police area of Police Scotland. System upgrade to incorporate additional operator positions due to relocation of control room operators.

## Notice URLs

- http://
- http://www.northgate-is.com/publicservices
- http://www.spa.police.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000606222

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000606222. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000606222.json.