---
title: "Award of call-off from for Cloud Based Unified Communication & Contact Centre Services"
ocid: "ocds-r6ebe6-0000607535"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000607535"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000607535.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000607535.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SCOTTISH SOCIAL SERVICES COUNCIL"
published: "2019-12-13"
---

# Award of call-off from for Cloud Based Unified Communication & Contact Centre Services

Buyer: SCOTTISH SOCIAL SERVICES COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000607535

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000607535.json)

## Summary

The Scottish Social Services Council has awarded a contract for Cloud Based Unified Communication and Contact Centre Services, linked to the SP-17-032 Lot 3 Enterprise Bundled Services. The procurement process, which followed a selective method and was classified under the services category, has been completed. Mobilisation for the contract will begin on 16 December 2019, with the initial term starting on 1 April 2020 and lasting until 31 March 2023, inclusive of an option for two further one-year extensions. The total value of the contract is GBP 305,540.00, exclusive of VAT, with the contract being signed on 10 December 2019.

This tender presents significant opportunities for businesses, particularly those specialising in telephony services or unified communication solutions. Companies that are agile and capable of delivering cloud-based services are particularly well-suited to compete, especially SMEs like Exactive, which have demonstrated the ability to meet the specific needs of this contracting authority. Engaging in such contracts can help businesses expand their portfolios and enhance their reputations in the public sector.

## Notice

Award of call-off from SP-17-032 Lot 3 Enterprise Bundled Services for Cloud Based Unified Communication and Contact Centre Services 1920/Oct/001/SSSC(DPS) Mobilisation will commence 16 December. Initial term will commence 1 April 2020 till 31 March 2023 with an option to extend for a further 2 x 12 month periods. Value is GBP 305,540.00 exclusive of VAT for the full life of the call-off including optional extensions.

### Lot Information

Lot 1

Award of call-off from SP-17-032 Lot 3 Enterprise Bundled Services for Cloud Based Unified Communication and Contact Centre Services 1920/Oct/001/SSSC(DPS) Mobilisation will commence 16 December. Initial term will commence 1 April 2020 till 31 March 2023 with an option to extend for a further 2 x 12 month periods. Value is GBP 305,540.00 exclusive of VAT for the full life of the call-off including optional extensions.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC374999 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Dec 2019 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 10 Dec 2019 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £305,540 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH SOCIAL SERVICES COUNCIL |
| Locality | DUNDEE |
| Post town | Dundee |
| Postcode | DD1 4NY |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM0 Eastern Scotland |
| ITL 3 | TLM03 Angus and Dundee City |
| Local authority | Dundee City |
| Electoral ward | West End |
| Westminster constituency | Dundee Central |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | EXACTIVE |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64200000 - Telecommunications services

## Release History

- 13 Dec 2019 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC374999

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC374999
  Award of call-off from for Cloud Based Unified Communication & Contact Centre Services - Award of call-off from SP-17-032 Lot 3 Enterprise Bundled Services for Cloud Based Unified Communication and Contact Centre Services 1920/Oct/001/SSSC(DPS) Mobilisation will commence 16 December. Initial term will commence 1 April 2020 till 31 March 2023 with an option to extend for a further 2 x 12 month periods. Value is GBP 305,540.00 exclusive of VAT for the full life of the call-off including optional extensions.

## Notice URLs

- http://
- http://www.sssc.uk.com
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000607535

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000607535. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000607535.json.