---
title: "Avaya Support & SIP Trunk"
ocid: "ocds-r6ebe6-0000608050"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000608050"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000608050.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000608050.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) (\"NSS\")"
published: "2019-12-13"
---

# Avaya Support & SIP Trunk

Buyer: THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS")  
Current stage: Award  
OCID: ocds-r6ebe6-0000608050

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000608050)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000608050.json)

## Summary

The procurement process involves the Common Services Agency (NHS National Services Scotland, referred to as NSS) awarding a contract for telephony services titled "Avaya Support & SIP Trunk." This procurement falls within the health industry category and is located in Edinburgh, UK. The tender was initiated via an open procedure, and the award was officially made on 12 December 2019, with the contract valued at £667,210. This award is part of a framework agreement under the Scottish Government Telephony Services Dynamic Purchasing System.

This tender presents significant opportunities for businesses specialising in telephony and communication services, particularly those that offer support for Avaya systems and SIP trunking solutions. Companies like Maintel Europe Ltd, which successfully won the contract, exemplify the types of small and medium-sized enterprises that could benefit from similar contracts. Organisations with expertise in upgrading and virtualising telephony estates or providing high availability services will find this sector ripe for growth.

## Notice

the provision of a bundle of Telephony services for NHS NSS, namely: - Support for NSS's Avaya PBX - Upgrade and Virtualization of the Avaya estate - Provision and support of high availability SIP Trunks

### Lot Information

Lot 1

The provision of a bundle of Telephony services for NHS NSS, namely: - Support for NSS's Avaya PBX - Upgrade and Virtualization of the Avaya estate - Provision and support of high availability SIP Trunks.

Options: 3 Years with up to two twelve (12) month optional extension periods

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC375040 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Dec 2019 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 12 Dec 2019 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £667,210 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS") |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH12 9EB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Drum Brae/Gyle |
| Westminster constituency | Edinburgh South West |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MAINTEL EUROPE |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32412100 - Telecommunications network

## Release History

- 13 Dec 2019 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC375040

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC375040
  Avaya Support & SIP Trunk - the provision of a bundle of Telephony services for NHS NSS, namely: - Support for NSS's Avaya PBX - Upgrade and Virtualization of the Avaya estate - Provision and support of high availability SIP Trunks

## Notice URLs

- http://
- http://www.nhsscotlandprocurement.scot.nhs.uk/
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000608050

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000608050. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000608050.json.