---
title: "ServiceNow Licences"
ocid: "ocds-r6ebe6-0000608844"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000608844"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000608844.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000608844.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) (\"NSS\")"
published: "2019-12-23"
---

# ServiceNow Licences

Buyer: THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS")  
Current stage: Award  
OCID: ocds-r6ebe6-0000608844

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000608844)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000608844.json)

## Summary

The procurement process, initiated by The Common Services Agency (NHS National Services Scotland), involves the awarding of a contract for ServiceNow Licences. The procurement falls under the health services category and is located in Edinburgh, UK. This process was a limited tender method, resulting in a direct award to the supplier, ServiceNow, due to the urgent necessity to maintain continuity of service. The contract was signed on 12 December 2019, with a total value of approximately £1,068,946.92.

This tender presents significant opportunities for software and IT service providers, particularly those with expertise in digital transformation and service management platforms. Businesses that could compete effectively should have a strong background in providing licensed software solutions and an understanding of systems that support large-scale health service operations, especially those looking to engage with or supply to NHS entities across Scotland.

## Notice

Licence costs

### Lot Information

Lot 1

3 year costs for licences. ServiceNow is a strategic platform both for NSS and the wider NHS Scotland and supports the continued digital transformation of activities across NSS and other NHS Scotland Boards. The Authority has purchased the following: ServiceNow(r) Now Platform - Custom Application ServiceNow(r) IT Service Management ServiceNow(r) IT Business Management Planner ServiceNow(r) Additional Non-Production Instance ServiceNow(r) IntegrationHub Professional ServiceNow(r) Approver User ServiceNow(r) IT Operations Management Visibility ServiceNow(r) Database Encryption

### Procurement Information

This is a direct award to ServiceNow on the basis of continuity of service(contract expires 15/12/19 and would not be available to use on 16/12/19 if not renewed)Regulation 33 applies

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC376016 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Dec 2019 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 12 Dec 2019 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,068,946 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS") |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH12 9EB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Drum Brae/Gyle |
| Westminster constituency | Edinburgh South West |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SERVICENOW |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 23 Dec 2019 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC376016

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC376016
  ServiceNow Licences - Licence costs

## Notice URLs

- http://
- http://www.nhsscotlandprocurement.scot.nhs.uk/
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000608844

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000608844. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000608844.json.