---
title: "ICT Service Desk"
ocid: "ocds-r6ebe6-0000609121"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000609121"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000609121.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000609121.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "WEST DUNBARTONSHIRE COUNCIL"
published: "2019-12-24"
---

# ICT Service Desk

Buyer: WEST DUNBARTONSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000609121

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000609121)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000609121.json)

## Summary

West Dunbartonshire Council conducted a complete procurement process for an ICT Service Desk, aimed at providing a cloud-based product for both East and West Dunbartonshire Councils. The inviting organisation is located at 16 Church Street, Dumbarton, UK. This procurement was initiated under the open procedure method and falls under the services category, specifically classified with the CPV code 48000000. The award date was 23 December 2019, and the contract is active with a total value of £152,350.80.

This tender presents a significant opportunity for businesses engaged in ICT services, particularly those offering cloud-based solutions. Companies with capabilities in software solutions and support services would be well-positioned to compete in future tenders from the councils. The competitive landscape may include both large firms and specialised service providers, although no bids from small and medium-sized enterprises were recorded in this instance. This procurement highlights a preference for single supplier frameworks, indicating a streamlined approach to sourcing in the public sector.

## Notice

The procurement of a cloud based product accessible by license or user agreement is required for East & West Dunbartonshire Councils for a new ICT Service Desk

### Lot Information

Lot 1

Cloud based ICT Service Desk for West Dunbartonshire Council & East Dunbartonshire Council. Call off from SG framework

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC375979 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Dec 2019 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 23 Dec 2019 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £152,350 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST DUNBARTONSHIRE COUNCIL |
| Additional buyers | EAST DUNBARTONSHIRE COUNCIL |
| Locality | DUMBARTON |
| Post town | Glasgow |
| Postcode | G82 1QL |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM31 East Dunbartonshire and West Dunbartonshire |
| Local authority | East Dunbartonshire |
| Electoral ward | Lenzie and Kirkintilloch South |
| Westminster constituency | Mid Dunbartonshire |
| Delivery location | TLM81 East Dunbartonshire, West Dunbartonshire, and Helensburgh and Lomond |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 24 Dec 2019 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC375979

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC375979
  ICT Service Desk - The procurement of a cloud based product accessible by license or user agreement is required for East & West Dunbartonshire Councils for a new ICT Service Desk

## Notice URLs

- http://
- http://www.west-dunbarton.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000609121

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000609121. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000609121.json.