--- title: "01766 Development of IT Service Desk System" ocid: "ocds-r6ebe6-0000610287" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000610287" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000610287.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000610287.json" source: "Public Contracts Scotland" current_stage: "Award" buyer: "SCOTTISH PRISON SERVICE" published: "2020-11-04" --- # 01766 Development of IT Service Desk System Buyer: SCOTTISH PRISON SERVICE Current stage: Award OCID: ocds-r6ebe6-0000610287 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000610287) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000610287.json) ## Summary The Scottish Prison Service is inviting tenders for the development of its existing IT Service Desk System, aiming to enhance user experience and system efficiency. This procurement, classified under the services industry, is currently in the award stage. The process follows an open procurement method, and it is crucial to note that the deadline for submissions was on 17 February 2020. The buyer is located at Calton House, 5 Redheughs Rigg, Edinburgh, EH12 9HW, UK. This project presents a significant opportunity for technology service providers, particularly those specialising in IT systems development, implementation, and support. Companies with expertise in Microsoft technologies, specifically System Center - Service Manager, would be well-equipped to compete, as the project involves enhancing automation and functionality within the existing framework. Furthermore, businesses capable of offering ongoing maintenance and helpdesk support are likely to find this tender especially relevant. ## Notice SPS requires development of their existing IT service desk system to enhance user experience. ### Lot Information Lot 1 The Purchaser currently utilises Microsoft System Center - Service Manager (SCSM) and requires a Supplier to install software to improve the performance of the platform to increase automation, functionality and efficiency of the SPS IT service management. The Supplier shall also provide support and maintenance for their product including a helpdesk facility for the SPS in the event of any faults.. number of years for tunover is two Renewal: the contract will include the option of a 3 year extension period in addition to the original contract duration. ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV398746 | | Notice type | PCS Notice - Website Contract Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Large | | All stages | Planning, Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 4 Nov 2020 | | Submission deadline | 17 Feb 2020 | | Future notice date | 20 Jan 2020 | | Award date | 27 Apr 2020 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £90,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | £71,950 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Not specified | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | SCOTTISH PRISON SERVICE | | Locality | EDINBURGH | | Post town | Edinburgh | | Postcode | EH12 9HW | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM1 East Central Scotland | | ITL 3 | TLM13 City of Edinburgh | | Local authority | City of Edinburgh | | Electoral ward | Drum Brae/Gyle | | Westminster constituency | Edinburgh West | | Delivery location | TLM75 City of Edinburgh | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | CIRESON | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 4 Nov 2020 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV398746 - 18 Aug 2020 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG392720 - 23 Jan 2020 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN378193 - 10 Jan 2020 at 00:00 - Planning - PCS Notice - Website Prior Information Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN376894 ## Documents - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN376894 01766 Development of IT Service Desk System - SPS requires development of their existing IT service desk system to enhance user experience. - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN378193 01766 Development of IT Service Desk System - SPS requires development of their existing IT service desk system to enhance user experience. - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG392720 01766 Development of IT Service Desk System - SPS requires development of their existing IT service desk system to enhance user experience. - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV398746 01766 Development of IT Service Desk System - SPS requires development of their existing IT service desk system to enhance user experience. ## Notice URLs - http:// - http://www.scotcourts.gov.uk/the-courts/sheriff-court/find-a-court - http://www.sps.gov.uk - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000610287 - https://www.publictendersscotland.publiccontractsscotland.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000610287. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000610287.json.