---
title: "Award of The Provision of a Contact Centre for Scotland's Census 2021"
ocid: "ocds-r6ebe6-0000610661"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000610661"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000610661.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000610661.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "NATIONAL RECORDS OF SCOTLAND"
published: "2020-04-01"
---

# Award of The Provision of a Contact Centre for Scotland's Census 2021

Buyer: NATIONAL RECORDS OF SCOTLAND  
Current stage: Award  
OCID: ocds-r6ebe6-0000610661

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000610661)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000610661.json)

## Summary

The public procurement process conducted by the National Records of Scotland involves the award of a contract titled "Award of The Provision of a Contact Centre for Scotland's Census 2021." This tender falls under the services industry category, specifically classified as a call centre, with execution centred in Scotland. The procurement stage has reached the award phase, with the contract signed on 18th March 2020. The tender period commenced on 31st March 2020 and concludes on 31st July 2021. The bidding process attracted a low valid bid of £900,000 and a high valid bid of £1,300,000.

This opportunity to provide a contact centre for Scotland's Census presents significant potential for business growth, particularly for companies specialising in call centre operations and customer service solutions. Businesses with expertise in managing large-scale call centres and experience in census or survey operations would be particularly well-positioned to compete effectively. The successful bidder, Arvato Limited, exemplifies the type of supplier that could fulfil this requirement, illustrating the demand for proficient service providers in this domain.

## Notice

NRS require Contact Centre For Scotland's 2021 Census.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR384629 |
| Notice type | PCS Notice - Quick Quote Award |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Apr 2020 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 1 Apr 2020 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL RECORDS OF SCOTLAND |
| Additional buyers | CLACKMANNANSHIRE COUNCIL; CROWN OFFICE AND PROCURATOR FISCAL SERVICE; DUNDEE AND ANGUS COLLEGE; FALKIRK COUNCIL; FIFE COUNCIL; FOOD STANDARDS SCOTLAND (FSS); FORESTRY AND LAND SCOTLAND; PERTH & KINROSS COUNCIL; REGISTERS OF SCOTLAND; SCOTTISH BORDERS COUNCIL; SCOTTISH CHILDREN'S REPORTER ADMINISTRATION; SCOTTISH GOVERNMENT; SCOTTISH QUALIFICATIONS AUTHORITY; TAYSIDE AND CENTRAL SCOTLAND TRANSPORT PARTNERSHIP (TACTRAN); THE WHEATLEY HOUSING GROUP LIMITED; UNIVERSITY OF STIRLING |
| Locality | DUMFRIES |
| Post town | Dumfries and Galloway |
| Postcode | DG1 1QB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM0 Eastern Scotland |
| ITL 3 | TLM02 Perth and Kinross, and Stirling |
| Local authority | Stirling |
| Electoral ward | Stirling North |
| Westminster constituency | Stirling and Strathallan |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 44 |
| Supplier names | 3X1 GROUP; ANDERSON STRATHERN; ARGYLL WOODLANDERS; ARTHUR J. GALLAGHER INSURANCE BROKERS; ARVATO; ASA RECRUITMENT; ASA RECRUITMENT (QUICK QUOTES; CAPITAL DOCUMENT SOLUTIONS LTD (MAIN CONTACT; CARAT; CASTLEVIEW PLANT; CHAS STEWART PLUMBING & HEATING ENGINEERS; CITY BUILDING (CONTRACTS) LLP/RSBI; CMM POOLS; DACOLL; DATATANK; DATAVITA; DEAF ACTION; FUSE MOBILITY; GOWRIE CONTRACTS; GTR CONTRACTS; HALL AND KAY FIRE ENGINEERING; HARVEY NASH; HEIL FARID EUROPEAN; HILLIAM RESEARCH AND ANALYSIS; JUMP RESEARCH; LORIEN RESOURCING; MACROBERTS; MCSENCE; NIGSUN; NIXON HIRE; PARITY PROFESSIONALS; PHOENIX SOFTWARE; PINNACLE PIPE SUPPLIES; PROACT; REGEN WASTE; RICOH; RISK MANAGEMENT PARTNERS; SCOTT YOUNG AND SONS; SIEMENS MOBILITY; SOFTWARE BOX; STONE COMPUTERS; THE MEDIA SHOP SCOTLAND; VENESKY BROWN; XI ENGINEERING CONSULTANTS |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 1 Apr 2020 at 13:19 - Award - PCS Notice - Quick Quote Award - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR384629

## Notice URLs

- http://https://forestryandland.gov.scot/
- http://www.clacks.gov.uk/business/corporateprocurementprocess/
- http://www.copfs.gov.uk/
- http://www.falkirk.gov.uk
- http://www.fifedirect.org.uk
- http://www.nrscotland.gov.uk
- http://www.pkc.gov.uk
- http://www.ros.gov.uk
- http://www.scotborders.gov.uk
- http://www.scotland.gov.uk
- http://www.scra.gov.uk
- http://www.sqa.org.uk
- http://www.stir.ac.uk/finance-office/procurement/
- http://www.wheatley-group.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000610661. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000610661.json.