--- title: "Support, Hosting and Maintenance for Business World - Future Opportunity" ocid: "ocds-r6ebe6-0000613470" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000613470" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000613470.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000613470.json" source: "Public Contracts Scotland" current_stage: "Planning" buyer: "THE RENFREWSHIRE COUNCIL" published: "2020-04-03" --- # Support, Hosting and Maintenance for Business World - Future Opportunity Buyer: THE RENFREWSHIRE COUNCIL Current stage: Planning OCID: ocds-r6ebe6-0000613470 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000613470) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000613470.json) ## Summary The Renfrewshire Council is planning a tender titled "Support, Hosting and Maintenance for Business World - Future Opportunity." This procurement falls within the services category, specifically focused on the support and maintenance of an Enterprise Resource Planning (ERP) system. The contract, valued at £2,300,000, aims to establish a five-year agreement with an optional two-year extension. The deadline for expressions of interest is expected on or after 1st June 2020, with the council's headquarters located at Renfrewshire House, Cotton Street, Paisley, UK. This tender presents significant opportunities for businesses specialising in ERP solutions, particularly those that offer Unit4 software and related hosting services. Companies capable of providing comprehensive support services, including a single point of contact for issue resolution and customisation, would be particularly well-suited to compete for this contract. The engagement aims to gather market insights to assist the council in their future strategy, making it essential for potential bidders to demonstrate their capability to meet the specified service requirements effectively. ## Notice In April 2016, Renfrewshire Council commissioned a contract for the implementation of an Enterprise Resource Planning (ERP) system and a managed service to host, support and maintain the solution. As a result of this contract, the 'Business World' solution was implemented. The current contract expires on 31 March 2021. Renfrewshire Council has reviewed its requirements and identified a need to appoint a suitably qualified service provider for the renewal of the Right to Use Licence of Business World and support, maintenance and hosting of the Council's current Business World solution for a 5 year period, with the option to extend for an additional 2 years (1 year plus 1 year) at the sole discretion of the Council. The future contract should retain the Council's current Unit4, Fully Managed ERP Solution hosted, and Software as a Service (SaaS). Renfrewshire Council requires a single point of contact for all Service issues regardless of type of issue, through a single service provider, including hosting maintenance, issue resolution, source code issues, customisations, etc. ### Lot Information Lot 1 Renfrewshire Council seeks to notify the market of its intention to put a Contract in place to support, host and maintain its ERP system Business World. The resulting Contract will be in place for a period of 5 years with the option to extend for a period of 1 year on 2 occasions at the sole discretion of the Council. Accordingly, the Council is issuing this PIN to enable an open market engagement exercise to be arranged which will inform the Council's future strategy for these requirements. The Council invites interested parties to submit expressions of interest to participate in this market engagement exercise. To register an expression of interest, interested parties are asked to provide a response to the following questions: 1.Can your organisation offer the Unit4 Software, Unit4 Hosting and SaaS? This should ensure that the hosting is provided within Unit4 data centres on the MS Azure Cloud. 2. Can your organisation offer Unit4 Customer Support as the single point of contact for all Service issues regardless of type of issue? 3. Can you confirm that Support and Operations activities would be directly between the Council and the Service Provider, including the following activities? - Deployment of solution updates. - Management and maintenance of all infrastructure. - Network connectivity of Unit4 SaaS to public internet. - Back-up and disaster recovery. - Security of application operating environment and infrastructure. - Monitoring of application and infrastructure. - Performance tuning. - Trouble-shooting and resolving issues, both customer-initiated and those raised by monitoring alerts. - Database copy between environments upon request, e.g. Production to Preview. - Incident logging and escalation for Unit4 Cloud is carried out through the Unit4 UK service desk. Once logged unit 4 will progress these to resolution within the target response and resolution times for the given SLA. 4. Can you confirm that an Account Manager and Call escalation named officer support will be provided to the Council as per the current Unit4 resource provision? 5. Where there are identified underlying issues with the Unit4 software the vendor has access to the source code to resolve these? 6. The Council has a number of Business World Topgen customisations that need to be part of the vendors support model. Please confirm that you will support these or provide appropriate recommendation. ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR384815 | | Notice type | OJEU - F1 - Prior Information Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 3 Apr 2020 | | Submission deadline | Not specified | | Future notice date | 1 Jun 2020 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £2,300,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | THE RENFREWSHIRE COUNCIL | | Locality | PAISLEY | | Post town | Paisley | | Postcode | PA1 1JB | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM3 West Central Scotland | | ITL 3 | TLM33 Inverclyde, East Renfrewshire, and Renfrewshire | | Local authority | Renfrewshire | | Electoral ward | Paisley East and Central | | Westminster constituency | Paisley and Renfrewshire South | | Delivery location | TLM83 Inverclyde, East Renfrewshire, and Renfrewshire | ## CPV Codes ### Divisions - 71 - Architectural, construction, engineering and inspection services - 72 - IT services: consulting, software development, Internet and support ### Codes - 71356300 - Technical support services - 72000000 - IT services: consulting, software development, Internet and support - 72250000 - System and support services - 72261000 - Software support services - 72267000 - Software maintenance and repair services - 72300000 - Data services - 72610000 - Computer support services - 72611000 - Technical computer support services ## Release History - 3 Apr 2020 at 00:00 - Planning - OJEU - F1 - Prior Information Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR384815 ## Documents - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR384815 Support, Hosting and Maintenance for Business World - Future Opportunity - In April 2016, Renfrewshire Council commissioned a contract for the implementation of an Enterprise Resource Planning (ERP) system and a managed service to host, support and maintain the solution. As a result of this contract, the 'Business World' solution was implemented. The current contract expires on 31 March 2021. Renfrewshire Council has reviewed its requirements and identified a need to appoint a suitably qualified service provider for the renewal of the Right to Use Licence of Business World and support, maintenance and hosting of the Council's current Business World solution for a 5 year period, with the option to extend for an additional 2 years (1 year plus 1 year) at the sole discretion of the Council. The future contract should retain the Council's current Unit4, Fully Managed ERP Solution hosted, and Software as a Service (SaaS). Renfrewshire Council requires a single point of contact for all Service issues regardless of type of issue, through a single service provider, including hosting maintenance, issue resolution, source code issues, customisations, etc. ## Notice URLs - http:// - http://www.publiccontractsscotland.gov.uk - http://www.renfrewshire.gov.uk - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000613470 - https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=613470 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000613470. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000613470.json.