---
title: "PROC-19-0190 - Call Manager Support Renewal"
ocid: "ocds-r6ebe6-0000614413"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000614413"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000614413.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000614413.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SCOTTISH POLICE AUTHORITY"
published: "2020-02-11"
---

# PROC-19-0190 - Call Manager Support Renewal

Buyer: SCOTTISH POLICE AUTHORITY  
Current stage: Award  
OCID: ocds-r6ebe6-0000614413

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000614413)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000614413.json)

## Summary

The Scottish Police Authority has completed a procurement process for the "Call Manager Support Renewal," designated under the services category, specifically within the public order and safety sector. The tender was awarded to Virgin Media Business following an open procedure within the Crown Commercial Services (CCS) Framework RM3804. The contract was signed on 17 January 2020 and is valued at £51,264.53. Key delivery locations include Police Scotland in Glasgow, with associated jurisdictions covering multiple areas, such as Dalmarnock, Gartcosh, Kittybrewster, and Dundee.

This procurement presents a significant opportunity for businesses specialising in technical management and operational services, particularly those within the telecommunications sector. Companies with expertise in providing IT and support services, especially those capable of handling large-scale contracts, would be well-suited to compete in similar future tenders. Engaging in such contracts can enhance business growth through partnerships with public authorities and by expanding service coverage across diverse geographic locations.

## Notice

Call Manager Support Renewal(Dalmarnock, Gartcosh, Kittybrewster and Dundee)

### Lot Information

Lot 1

The Scottish Police Authority had a requirement for the provision of a service. A mini-competition was carried out under the Crown Commercial Services (CCS) Framework RM3804 - Lot 3c: Operational Services - Technical Management

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB380388 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Feb 2020 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 17 Jan 2020 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £51,264 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH POLICE AUTHORITY |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G51 1DZ |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Govan |
| Westminster constituency | Glasgow South West |
| Delivery location | TLM82 Glasgow City |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VIRGIN MEDIA BUSINESS |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services

### Codes

- 50333200 - Repair and maintenance services of radiotelephony apparatus

## Release History

- 11 Feb 2020 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB380388

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB380388
  PROC-19-0190 - Call Manager Support Renewal - Call Manager Support Renewal(Dalmarnock, Gartcosh, Kittybrewster and Dundee)

## Notice URLs

- http://
- http://www.scottishwater.co.uk
- http://www.spa.police.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000614413

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000614413. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000614413.json.