---
title: "Provision of a cloud-hosted social intelligence tool"
ocid: "ocds-r6ebe6-0000614849"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000614849"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000614849.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000614849.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "UNIVERSITY OF ABERDEEN"
published: "2020-07-02"
---

# Provision of a cloud-hosted social intelligence tool

Buyer: UNIVERSITY OF ABERDEEN  
Current stage: Award  
OCID: ocds-r6ebe6-0000614849

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## Summary

The University of Aberdeen has completed the procurement process for the "Provision of a cloud-hosted social intelligence tool". This contract falls under the services category, specifically targeting the education industry. The procurement method utilised was an open procedure, and the award date was on 30th June 2020. Suppliers submitted their bids electronically, with the bid period having ended on 19th March 2020. The University is located in Aberdeen, UK, with the contract valued at £250,000 GBP and the delivery of services directly addressing the analysis of social media data to enhance the university's brand perception.

This tender represents a significant opportunity for businesses within the technology and media sectors, particularly those that provide analytics software, social media monitoring tools, or cloud-based solutions. Small and medium-sized enterprises (SMEs) that specialise in innovative digital services and have experience in similar projects would be well-positioned to compete in such tenders. The focus on 24/7 availability and comprehensive social media coverage indicates a demand for suppliers who can deliver robust, scalable solutions to meet the university's requirements effectively.

## Notice

Award of contract for a service provider to deliver a cloud-hosted enterprise-level solution, available 24/7, to centrally administer and coordinate the collection and intelligent analysis of acquired social media data pertaining to both the overall institutional brand as perceived online and data acquired through social media monitoring methods, tools, technologies and services to monitor internet traffic which may involve the use of the University's name or brand, as well as use of words/phrases that may be related to the University's interests. This includes, but is not limited to, monitoring all levels of internet media, publishers, social sites, public social media posts and tweets, blogs and comments across the major social platforms (Facebook, twitter, LinkedIn, Instagram, YouTube, Pinterest, and Chinese social media), ungated communities such as forums, news articles, public Pins, YouTube videos/comments, internet video, internet forums, etc.

### Lot Information

Lot 1

Award of contract for a service provider to deliver a cloud-hosted enterprise-level solution, available 24/7, to centrally administer and coordinate the collection and intelligent analysis of acquired social media data pertaining to both the overall institutional brand as perceived online and data acquired through social media monitoring methods, tools, technologies and services to monitor internet traffic which may involve the use of the University's name or brand, as well as use of words/phrases that may be related to the University's interests. This includes, but is not limited to, monitoring all levels of internet media, publishers, social sites, public social media posts and tweets, blogs and comments across the major social platforms (Facebook, twitter, LinkedIn, Instagram, YouTube, Pinterest, and Chinese social media), ungated communities such as forums, news articles, public Pins, YouTube videos/comments, internet video, internet forums, etc.

Renewal: Expected duration of contract = The contract shall be for one [1] year with an option to extend for up to ten [10] individual one [1] year periods, subject to satisfactory performance and mutual agreement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL389653 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Jul 2020 |
| Submission deadline | 19 Mar 2020 |
| Future notice date | Not specified |
| Award date | 30 Jun 2020 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £250,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF ABERDEEN |
| Locality | ABERDEEN |
| Post town | Aberdeen |
| Postcode | AB24 3FX |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM5 North Eastern Scotland |
| ITL 3 | TLM50 Aberdeen City and Aberdeenshire |
| Local authority | Aberdeen City |
| Electoral ward | Tillydrone/Seaton/Old Aberdeen |
| Westminster constituency | Aberdeen North |
| Delivery location | TLM50 Aberdeen City and Aberdeenshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FENIX MEDIA T/A PULSAR |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48100000 - Industry specific software package
- 72268000 - Software supply services

## Release History

- 2 Jul 2020 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL389653
- 17 Feb 2020 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB381134

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB381134
  Provision of a cloud-hosted social intelligence tool - The University of Aberdeen is seeking a service provider to deliver a cloud-hosted enterprise-level solution, available 24/7, to centrally administer and coordinate the collection and intelligent analysis of acquired social media data pertaining to both the overall institutional brand as perceived online and data acquired through social media monitoring methods, tools, technologies and services to monitor internet traffic which may involve the use of the University's name or brand, as well as use of words/phrases that may be related to the University's interests. This includes, but is not limited to, monitoring all levels of internet media, publishers, social sites, public social media posts and tweets, blogs and comments across the major social platforms (Facebook, twitter, LinkedIn, Instagram, YouTube, Pinterest, and Chinese social media), ungated communities such as forums, news articles, public Pins, YouTube videos/comments, internet video, internet forums, etc.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL389653
  Provision of a cloud-hosted social intelligence tool - Award of contract for a service provider to deliver a cloud-hosted enterprise-level solution, available 24/7, to centrally administer and coordinate the collection and intelligent analysis of acquired social media data pertaining to both the overall institutional brand as perceived online and data acquired through social media monitoring methods, tools, technologies and services to monitor internet traffic which may involve the use of the University's name or brand, as well as use of words/phrases that may be related to the University's interests. This includes, but is not limited to, monitoring all levels of internet media, publishers, social sites, public social media posts and tweets, blogs and comments across the major social platforms (Facebook, twitter, LinkedIn, Instagram, YouTube, Pinterest, and Chinese social media), ungated communities such as forums, news articles, public Pins, YouTube videos/comments, internet video, internet forums, etc.

## Notice URLs

- http://
- http://www.abdn.ac.uk/procurement
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000614849
- https://www.publictendersscotland.publiccontractsscotland.gov.uk/esop/pts-host/public/pts/web/login.html

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000614849. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000614849.json.