---
title: "Call Recording Solution - Police Scotland East"
ocid: "ocds-r6ebe6-0000618566"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000618566"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000618566.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000618566.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SCOTTISH POLICE AUTHORITY"
published: "2020-03-18"
---

# Call Recording Solution - Police Scotland East

Buyer: SCOTTISH POLICE AUTHORITY  
Current stage: Award  
OCID: ocds-r6ebe6-0000618566

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000618566)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000618566.json)

## Summary

The procurement process involves the Scottish Police Authority, which is seeking to acquire a call recording solution for the Police Scotland East Command Area. The tender, titled "Call Recording Solution - Police Scotland East," has been awarded to CDW Limited. The process used was an open procurement method, and the contract was signed on 17th March 2020, with a total value of £306,676. The delivery of the solution is set for Edinburgh, and it represents a significant initiative within the public order and safety industry.

This tender presents a substantial opportunity for businesses specialising in technology solutions, particularly those with expertise in call recording and related services. Companies capable of delivering installation, configuration, and maintenance services are well-suited to compete in this sector. Furthermore, businesses offering supplementary training and support could find advantageous opportunities as potential subcontractors for additional services as described in the tender. As public sector contracts often require robust compliance with regulatory standards, firms with a proven track record in public sector engagements may have a competitive edge.

## Notice

Replacement Call Recording Solution for Police Scotland East Command Area

### Lot Information

Lot 1

Red Box Call Recording Solution

Options: *Additional 12 months Support 39,006 GBP (+RPI) *Additional Installation and Configuration Services for use with LifeX and DCS 5,610.00 GBP *Quality Management Module - 36,801 GBP *Installation services for Quality Management Module 1,960.00 GBP *Support and Maintenance for Quality Management Module - 8,464.37 GBP *Additional training courses (per course) 1,326 GBP *Additional services may be called off if necessary at the agreed contract rates.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR383963 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Mar 2020 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 17 Mar 2020 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £306,676 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH POLICE AUTHORITY |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G51 1DZ |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Govan |
| Westminster constituency | Glasgow South West |
| Delivery location | TLM7 Eastern Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CDW |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 18 Mar 2020 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR383963

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR383963
  Call Recording Solution - Police Scotland East - Replacement Call Recording Solution for Police Scotland East Command Area

## Notice URLs

- http://
- http://www.spa.police.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000618566

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000618566. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000618566.json.