---
title: "Social Care call centre triage service"
ocid: "ocds-r6ebe6-0000618704"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000618704"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000618704.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000618704.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) (\"NSS\")"
published: "2020-05-27"
---

# Social Care call centre triage service

Buyer: THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS")  
Current stage: Award  
OCID: ocds-r6ebe6-0000618704

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000618704)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000618704.json)

## Summary

The procurement process for the Social Care call centre triage service was conducted by NHS National Services Scotland (NSS), headquartered in Edinburgh, UK. This tender, classified under the health services industry, was completed on 13 March 2020, with a contract value of £85,630. The procurement employed an open procedure and was aimed at establishing an effective communication channel between the Social Care Sector and NHS during the Coronavirus pandemic. The address for the buying organisation is Gyle Square, 1 South Gyle Crescent, Edinburgh, EH12 9EB.

This contract presents a significant opportunity for businesses, particularly those specialising in call centre services and social care solutions, to expand their reach within the public sector. As the awarded contract was granted to Pursuit Marketing, businesses with expertise in omni-channel communication and a strong understanding of social care processes would be well-positioned to compete in future tenders within this domain. Engaging in such contracts can provide a pathway to long-term partnerships with public authorities, especially those in health-related services.

## Notice

social care call centre triage service

### Lot Information

Lot 1

The facilitation of effective engagement between the Social Care Sector and NHS during the Coronavirus pandemic, providing omni-channel inbound and outbound contact centre support to both respond to enquiries to the dedicated hotline, and proactively share updates with the Social Care Sector organisations

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY387145 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 May 2020 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 13 Mar 2020 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £85,630 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS") |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH12 9EB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Drum Brae/Gyle |
| Westminster constituency | Edinburgh South West |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PURSUIT MARKETING |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79413000 - Marketing management consultancy services

## Release History

- 27 May 2020 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY387145

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY387145
  Social Care call centre triage service - social care call centre triage service

## Notice URLs

- http://
- http://www.nhsscotlandprocurement.scot.nhs.uk/
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000618704

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000618704. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000618704.json.