---
title: "Telephony Support"
ocid: "ocds-r6ebe6-0000620054"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000620054"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000620054.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000620054.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "CROWN OFFICE AND PROCURATOR FISCAL SERVICE"
published: "2020-04-17"
---

# Telephony Support

Buyer: CROWN OFFICE AND PROCURATOR FISCAL SERVICE  
Current stage: Award  
OCID: ocds-r6ebe6-0000620054

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000620054)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000620054.json)

## Summary

The Crown Office and Procurator Fiscal Service has recently awarded a contract titled "Telephony Support" for IP telephony services, which marks the re-letting of an existing contract originally awarded in 2017. This procurement process, classified under the services industry category, utilised an open procedure and is covered by the GPA (Government Procurement Agreement). The contract was signed on 3rd April 2020 and is valued at £302,461. The primary location for the delivery of services is in the UK, with all operations aligning to the office based in Edinburgh, Scotland.

This contract presents significant opportunities for businesses specialised in telephony support and related IT services. Given that this procurement was based on a framework from Crown Commercial Services, companies that are experienced in publicly tendering and possess the capability to deliver innovative telephony solutions would be highly competitive. Potential bidders should be well-versed in the requirements outlined by the Crown Office and Procurator Fiscal Service to ensure they can meet the service needs effectively.

## Notice

This contract is a re-let of our existing IP Telephony Support contract that was originally awarded in 2017 following further competition via the Crown Commercial Services (CCS) Network Services framework.

### Lot Information

Lot 1

This contract is being procured as a Direct Award from the updated CCS Network Service 2 framework.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR385269 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Apr 2020 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 3 Apr 2020 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £302,461 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN OFFICE AND PROCURATOR FISCAL SERVICE |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH1 1LA |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | City Centre |
| Westminster constituency | Edinburgh East and Musselburgh |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VIRGIN MEDIA BUSINESS |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services

### Codes

- 50334100 - Repair and maintenance services of line telephony equipment

## Release History

- 17 Apr 2020 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR385269

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR385269
  Telephony Support - This contract is a re-let of our existing IP Telephony Support contract that was originally awarded in 2017 following further competition via the Crown Commercial Services (CCS) Network Services framework.

## Notice URLs

- http://
- http://www.copfs.gov.uk/
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000620054

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000620054. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000620054.json.