---
title: "NSSCOVID-19 -174 Contact Centre and Analytics Advisory Support - TTIS Programme."
ocid: "ocds-r6ebe6-0000623121"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000623121"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000623121.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000623121.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) (\"NSS\")"
published: "2020-09-14"
---

# NSSCOVID-19 -174 Contact Centre and Analytics Advisory Support - TTIS Programme.

Buyer: THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS")  
Current stage: Award  
OCID: ocds-r6ebe6-0000623121

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000623121)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000623121.json)

## Summary

The procurement process details a contract awarded by The Common Services Agency, commonly known as NHS National Services Scotland (NSS), for the implementation of a Contact Centre and Analytics Advisory Support under the TTIS Programme. This service is vital to meet the heightened demands during the Covid-19 pandemic. The procurement method employed was limited, specifically a direct award without prior publication, justified by extreme urgency under Regulation 33(1)(c) of the Public Contracts (Scotland) Regulations 2015. The contract was signed on 25th May 2020, with a total value of £500,000, and delivery is to be conducted in Scotland. This contract is classified under the health industry category.

This tender presents significant opportunities for businesses in the technology and telecommunications sectors, particularly those specialising in call centre operations, staff training, and system analytics. Given the urgency and specific requirements for supporting healthcare services during a crisis, companies with proven experience in implementing robust contact centre solutions or in providing health-related advisory support would be well-placed to engage in similar future contracts. With this type of procurement, suppliers who can demonstrate high-quality service provision along with competitive pricing are likely to stand out in the bidding process.

## Notice

implementation of call centre, staff and technology

### Lot Information

Lot 1

This is a directly awarded contract between the Authority on behalf of NHS Scotland to meet the additional demands of the Scottish Health and Social Care sector during the current Covid-19 pandemic. This award has been approved for reasons of extreme urgency brought about by events unforeseeable by the contracting authority in line with Regulation 33(1)(c) of the Public Contracts (Scotland) Regulations 2015

### Procurement Information

This is a directly awarded contract between the Authority on behalf of NHS Scotland to meet the additional demands of the Scottish Health and Social Care sector during the current Covid-19 pandemic.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP394826 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Sep 2020 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 25 May 2020 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £500,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS") |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH12 9EB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Drum Brae/Gyle |
| Westminster constituency | Edinburgh South West |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CAPGEMINI |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 14 Sep 2020 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP394826

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP394826
  NSSCOVID-19 -174 Contact Centre and Analytics Advisory Support - TTIS Programme. - implementation of call centre, staff and technology

## Notice URLs

- http://
- http://www.nhsscotlandprocurement.scot.nhs.uk/
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000623121

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000623121. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000623121.json.