---
title: "NSSCOVID-19 -168 Contact Centre Service for Contact Tracing"
ocid: "ocds-r6ebe6-0000623262"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000623262"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000623262.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000623262.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) (\"NSS\")"
published: "2020-06-11"
---

# NSSCOVID-19 -168 Contact Centre Service for Contact Tracing

Buyer: THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS")  
Current stage: Award  
OCID: ocds-r6ebe6-0000623262

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000623262)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000623262.json)

## Summary

The procurement process involves The Common Services Agency (NHS National Services Scotland) seeking a Contact Centre Service for Contact Tracing, which is pivotal during the ongoing Covid-19 pandemic. The procurement method adopted is a limited procedure, with the contract directly awarded on May 22, 2020, to 8x8 UK, valued at £790,000. The category for this procurement is classified under health services, specifically addressing urgent requirements in Scotland. This tender is part of the completion phase of the procurement lifecycle.

This opportunity presents significant potential for growth for businesses specialising in virtual contact centre solutions and related services. Companies with expertise in health communication technologies and those that can deliver robust, scalable software solutions would be well-positioned to compete in future tenders. Given the emphasis on quality and price in the award criteria, businesses that can showcase high-quality services at competitive rates will likely find themselves at an advantage in similar procurement processes.

## Notice

Virtual Contact Centre software and services

### Lot Information

Lot 1

This is a directly awarded contract between the Authority on behalf of NHS Scotland to meet the additional demands of the Scottish Health and Social Care sector during the current Covid-19 pandemic. This award has been approved for reasons of extreme urgency brought about by events unforeseeable by the contracting authority in line with Regulation 33(1)(c) of the Public Contracts (Scotland) Regulations 2015

### Procurement Information

This is a directly awarded contract between the Authority on behalf of NHS Scotland to meet the additional demands of the Scottish Health and Social Care sector during the current Covid-19 pandemic.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN388179 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Jun 2020 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 22 May 2020 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £790,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS") |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH12 9EB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Drum Brae/Gyle |
| Westminster constituency | Edinburgh South West |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | 8X8 UK (T/A 8X8 |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72268000 - Software supply services

## Release History

- 11 Jun 2020 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN388179

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN388179
  NSSCOVID-19 -168 Contact Centre Service for Contact Tracing - Virtual Contact Centre software and services

## Notice URLs

- http://
- http://www.nhsscotlandprocurement.scot.nhs.uk/
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000623262
- https://www.scotcourts.gov.uk/the-courts/court-locations/stirling-sheriff-court-and-justice-of-the-peace-court

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000623262. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000623262.json.