---
title: "National Phone Line"
ocid: "ocds-r6ebe6-0000623266"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000623266"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000623266.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000623266.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SCOTTISH GOVERNMENT"
published: "2020-06-15"
---

# National Phone Line

Buyer: SCOTTISH GOVERNMENT  
Current stage: Award  
OCID: ocds-r6ebe6-0000623266

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000623266)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000623266.json)

## Summary

The Scottish Government is conducting a procurement process to establish a national phone line in response to the Covid-19 pandemic. This limited tender, which bypassed the usual prior publication of a call for competition due to extreme urgency, was awarded to BT on 1st May 2020, with a total contract value of £324,000. The helpline aims to provide essential services to the public, with the procurement stage now complete and the project located in Edinburgh, UK. 

This contract presents significant opportunities for service providers specialising in telecom services and crisis management, particularly those capable of rapidly deploying infrastructure for urgent needs. Businesses with existing capacity in setting up helplines or similar services will find this tender ideally suited to their skills. Such opportunities not only allow for growth amid challenging circumstances but also demonstrate the importance of agility and responsiveness in the public services sector.

## Notice

The Scottish Government required a supplier to set up a national helpline for the Covid-19 pandemic.

### Lot Information

Lot 1

The Scottish Government required a supplier to set up a national helpline for the Covid-19 pandemic.

### Procurement Information

The Authority is of the opinion that the current COVID-19 pandemic constitutes an unforeseeable event which justifies a direct contract award for the provision of a national phone line on the grounds of urgency. The Authority recognises that the Contractor already has the structure in place to deliver the service and so are able to offer the rapid implementation that is required.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN388284 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Jun 2020 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 1 May 2020 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £324,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH GOVERNMENT |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH6 6QQ |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Leith |
| Westminster constituency | Edinburgh North and Leith |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 15 Jun 2020 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN388284

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN388284
  National Phone Line - The Scottish Government required a supplier to set up a national helpline for the Covid-19 pandemic.

## Notice URLs

- http://
- http://www.scotland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000623266

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000623266. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000623266.json.