---
title: "Award of Customer Records Management (CRM) System"
ocid: "ocds-r6ebe6-0000626893"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000626893"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000626893.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000626893.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SCOTTISH GOVERNMENT"
published: "2020-08-05"
---

# Award of Customer Records Management (CRM) System

Buyer: SCOTTISH GOVERNMENT  
Current stage: Award  
OCID: ocds-r6ebe6-0000626893

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000626893)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000626893.json)

## Summary

The procurement process is initiated by the Scottish Government, focusing on the award of a Customer Records Management (CRM) System for the Scottish National Investment Bank. This tender falls under the services industry category and is located in Edinburgh, UK. The procurement method adopted is an open procedure, and the award was completed on 23rd July 2020, with a contract value of £205,377. The procurement is marked as complete, indicating that the successful contractor, Softcat, has been awarded the contract.

This tender presents significant opportunities for businesses specialising in software services, particularly those capable of providing CRM systems. Companies that are well-versed in delivering tailored IT solutions and have experience with public sector clients will find themselves well-suited to compete in such tenders. The completed nature of this contract also reflects a successful model for future pursuits within similar government frameworks, particularly those pertaining to economic and public services.

## Notice

Provision of a Customer Records Management (CRM) System for the Scottish National Investment Bank

### Lot Information

Lot 1

Provision of a Customer Records Management (CRM) System for the Scottish National Investment Bank

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG391813 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Aug 2020 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 23 Jul 2020 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £205,377 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH GOVERNMENT |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH11 3DX |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Sighthill/Gorgie |
| Westminster constituency | Edinburgh West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 5 Aug 2020 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG391813

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG391813
  Award of Customer Records Management (CRM) System - Provision of a Customer Records Management (CRM) System for the Scottish National Investment Bank

## Notice URLs

- http://
- http://riverclydehomes.org.uk
- http://www.scotland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000626893

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000626893. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000626893.json.