---
title: "Case Management Software"
ocid: "ocds-r6ebe6-0000627445"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000627445"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000627445.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000627445.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SCOTTISH LEGAL AID BOARD"
published: "2021-08-25"
---

# Case Management Software

Buyer: SCOTTISH LEGAL AID BOARD  
Current stage: Award  
OCID: ocds-r6ebe6-0000627445

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## Summary

The Scottish Legal Aid Board, located at Thistle House, 91 Haymarket Terrace, Edinburgh, has recently completed a tender process for "Case Management Software". This procurement falls within the legal industry category and aims to provide a digital-first approach in line with the Scottish Government’s Digital First Service Standards. The open procedure facilitated this tender, which was initially initiated on 25th August 2021, with the contract awarded on 30th July 2021 to Civica UK Limited. The delivery is anticipated to take place in Edinburgh, and the procurement process focused on acquiring a single platform Case Management System (CMS) to enhance service delivery across its business areas including the Civil Legal Assistance Office (CLAO) and Public Defence Solicitors’ Office (PDSO).

This tender presents a significant opportunity for businesses in the software development and digital services sectors, particularly those experienced in case management solutions or legal technology. Companies that offer innovative software capable of supporting legal aid services and enhancing operational efficiencies would be well-positioned to compete. Furthermore, with an emphasis on digital-first solutions, entities focusing on user-friendly systems that integrate various functions will likely attract interest. The awarded contract points to an ongoing requirement for further enhancements in digital service delivery globally, which could benefit SMEs and larger firms alike.

## Notice

The operations and advice given by SLAB seeks a digital first approach to public service delivery in line with Scottish Government's Digital First Service Standards. A digital first approach can make better use of resources and offer best value in the SLAB legal aid system and service delivery. To support the delivery of these outcomes, SLAB is seeking to procure a single platform Case Management System (CMS) to support its three direct service business areas, Civil Legal Assistance Office (CLAO), Public Defence Solicitors' Office (PDSO) and Solicitors Contact Line (SCL). No single software package covering the three functions is currently in use. Each one has its own software setup, with varying degrees of CMS software capabilities.

### Lot Information

Lot 1

The operations and advice given by SLAB seeks a digital first approach to public service delivery in line with Scottish Government's Digital First Service Standards. A digital first approach can make better use of resources and offer best value in the SLAB legal aid system and service delivery. To support the delivery of these outcomes, SLAB is seeking to procure a single platform Case Management System (CMS) to support its three direct service business areas, Civil Legal Assistance Office (CLAO), Public Defence Solicitors' Office (PDSO) and Solicitors Contact Line (SCL). No single software package covering the three functions is currently in use. Each one has its own software setup, with varying degrees of CMS software capabilities.

Renewal: Option to extend for a further 3 year period

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG425668 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Aug 2021 |
| Submission deadline | 8 Sep 2020 |
| Future notice date | Not specified |
| Award date | 30 Jul 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH LEGAL AID BOARD |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH12 5HE |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | City Centre |
| Westminster constituency | Edinburgh West |
| Delivery location | TLM75 City of Edinburgh |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIVICA |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems
- 48100000 - Industry specific software package
- 48200000 - Networking, Internet and intranet software package
- 48210000 - Networking software package
- 48211000 - Platform interconnectivity software package
- 48213000 - Operating system enhancement software package
- 48217000 - Transaction-processing software package
- 48219000 - Miscellaneous networking software package
- 48223000 - Electronic mail software package
- 48330000 - Scheduling and productivity software package
- 48333000 - Contact management software package
- 48422000 - Software package suites
- 48731000 - File security software package
- 48732000 - Data security software package

## Release History

- 25 Aug 2021 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG425668
- 7 Sep 2020 at 00:00 - TenderUpdate - OJEU - F14 - Corrigendum - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP394469
- 6 Aug 2020 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG392175

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG392175&idx=10
  29th August 2020 - Appendix - Work flows for SCL and CLAO
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG392175&idx=1
  10th August 2020 - 20476 Invitation letter to Firms
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG392175&idx=2
  10th August 2020 - BACS Form
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG392175&idx=3
  10th August 2020 - CERTIFICATE OF BONA FIDE TENDER
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG392175&idx=4
  10th August 2020 - Company Details Form v2
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG392175&idx=5
  10th August 2020 - Forms of Tender
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG392175&idx=6
  10th August 2020 - GDPR Questionnaire(1)
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG392175&idx=7
  10th August 2020 - Pricing Schedule
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG392175&idx=8
  10th August 2020 - Requirement and Response v0.3
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG392175&idx=9
  10th August 2020 - Terms & Conditions SGCT2-2020 GDPR
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG392175
  Case Management Software - The operations and advice given by SLAB seeks a digital first approach to public service delivery in line with Scottish Government's Digital First Service Standards. A digital first approach can make better use of resources and offer best value in the SLAB legal aid system and service delivery. To support the delivery of these outcomes, SLAB is seeking to procure a single platform Case Management System (CMS) to support its three direct service business areas, Civil Legal Assistance Office (CLAO), Public Defence Solicitors' Office (PDSO) and Solicitors Contact Line (SCL). No single software package covering the three functions is currently in use. Each one has its own software setup, with varying degrees of CMS software capabilities.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG425668
  Case Management Software - The operations and advice given by SLAB seeks a digital first approach to public service delivery in line with Scottish Government's Digital First Service Standards. A digital first approach can make better use of resources and offer best value in the SLAB legal aid system and service delivery. To support the delivery of these outcomes, SLAB is seeking to procure a single platform Case Management System (CMS) to support its three direct service business areas, Civil Legal Assistance Office (CLAO), Public Defence Solicitors' Office (PDSO) and Solicitors Contact Line (SCL). No single software package covering the three functions is currently in use. Each one has its own software setup, with varying degrees of CMS software capabilities.

## Notice URLs

- http://
- http://www.publiccontractsscotland.gov.uk
- http://www.slab.org.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000627445

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000627445. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000627445.json.