--- title: "Care and Support IT & Case Management Solution" ocid: "ocds-r6ebe6-0000628432" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000628432" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000628432.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000628432.json" source: "Public Contracts Scotland" current_stage: "Tender" buyer: "LINK GROUP" published: "2020-08-25" --- # Care and Support IT & Case Management Solution Buyer: LINK GROUP Current stage: Tender OCID: ocds-r6ebe6-0000628432 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000628432) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000628432.json) ## Summary The Link Group is currently seeking tenders for a "Care and Support IT & Case Management Solution", aimed at enhancing services in the housing and community amenities sector. Located in Edinburgh, the procurement process is at the tender stage, with bids opening on 28th September 2020 and closing the same day. This open procurement method allows interested parties to submit their proposals electronically, with a submission deadline set for 12:00 PM. The award period will commence immediately after the bid opening. This tender presents significant opportunities for IT and software development companies, particularly those specialising in case management and CRM solutions tailored for the health and social care sectors. Businesses that have experience in creating custom software solutions that facilitate the management of service user data and care planning will be well-positioned to compete. With a focus on quality and cost in the evaluation criteria, companies that can demonstrate superior functionality and value will stand out in this competitive environment. ## Notice Care and Support IT & Case Management Solution ### Lot Information Lot 1 This contract is being procured by Link Group Ltd on behalf of its subsidiary LinkLiving. LinkLiving is a Scottish health and wellbeing charity that assists people of all ages to overcome the negative impacts of trauma, mental health, inequality, and isolation. LinkLiving currently uses the Carista CRM system to record service user data and to manage individual care and support planning for around 2,000 service users. LinkLiving is looking for a replacement system that can incorporate existing records and capture service user data moving forward. Renewal: Possible extension by 2 years. ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG393294 | | Notice type | OJEU - F2 - Contract Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 25 Aug 2020 | | Submission deadline | 28 Sep 2020 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | LINK GROUP | | Locality | EDINBURGH | | Post town | Edinburgh | | Postcode | EH14 1RL | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM1 East Central Scotland | | ITL 3 | TLM13 City of Edinburgh | | Local authority | City of Edinburgh | | Electoral ward | Fountainbridge/Craiglockhart | | Westminster constituency | Edinburgh South West | | Delivery location | TLM75 City of Edinburgh | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48100000 - Industry specific software package - 48517000 - IT software package - 72222300 - Information technology services - 72262000 - Software development services ## Release History - 25 Aug 2020 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG393294 ## Documents - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG393294&idx=7 16th September 2020 - List of Example Outcomes - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG393294&idx=6 16th September 2020 - LinkLiving Services list - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG393294&idx=5 16th September 2020 - iTrent Web Services Guide - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG393294&idx=4 16th September 2020 - Link Group Community Investment Statement - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG393294&idx=2 27th August 2020 - Link Group Ltd - Care and Support IT and Case Management System ESPD - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG393294&idx=3 27th August 2020 - Link Group Ltd - Care and Support IT and Case Management System Pricing Schedule - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG393294&idx=1 27th August 2020 - Link Group Ltd - Care and Support IT and Case Management System Specification - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG393294 Care and Support IT & Case Management Solution - Care and Support IT & Case Management Solution ## Notice URLs - http://www.linkhousing.org.uk - http://www.publiccontractsscotland.gov.uk - http://www.scotcourts.gov.uk/the-courts/court-locations/edinburgh-sheriff-court-and-justice-of-the-peace-court - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000628432 - https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=628432 - https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000628432. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000628432.json.