---
title: "Student Recruitment and Admissions Enquiry System"
ocid: "ocds-r6ebe6-0000629910"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000629910"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000629910.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000629910.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "UNIVERSITY OF EDINBURGH"
published: "2020-09-07"
---

# Student Recruitment and Admissions Enquiry System

Buyer: UNIVERSITY OF EDINBURGH  
Current stage: Award  
OCID: ocds-r6ebe6-0000629910

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000629910)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000629910.json)

## Summary

The University of Edinburgh is seeking to engage suppliers for the implementation of a Student Recruitment and Admissions Enquiry Management System. This contract falls within the education sector and is located in Edinburgh, UK. The award was completed on 24 March 2020, following a selective procurement method under a restricted procedure. The total contract value is £275,000. The tender process attracted 12 bids in total, with contracts now actively in place.

This procurement presents a valuable opportunity for businesses specialising in technology solutions, particularly those that focus on customer relationship management and enquiry management systems. Companies that can offer innovative software designed to streamline student recruitment processes or have expertise in educational support services would be well-positioned to compete. The project's emphasis on improving efficiency and service delivery also suggests a growing need for consultative partners in the education sector.

## Notice

The University of Edinburgh is seeking a supplier to implement an Enquiry Management solution to support our Student Recruitment & Admissions processes as well as providing an improved service for staff and prospective students. The tool will replace existing ad-hoc student enquiry tracking currently done in outlook and local databases, managed by multiple service areas/teams across the University. The solution will be managed by a specialist enquiry handling service (newly created team) and utilised by key users across multiple service areas. The new tool is expected to enable queue management, provide management information and market intelligence through the use of categorisation, customisable template responses. Duplicates will be removed, forwarding will be reduced and a full conversation history will be available to staff in order to contextualise their responses. The tool will be linked to our SITS solution in order to utilise key information from the application record where appropriate.

### Lot Information

Lot 1

The University of Edinburgh is seeking a supplier to implement an Enquiry Management solution to support our Student Recruitment & Admissions processes as well as providing an improved service for staff and prospective students. The tool will replace existing ad-hoc student enquiry tracking currently done in outlook and local databases, managed by multiple service areas/teams across the University. The solution will be managed by a specialist enquiry handling service (newly created team) and utilised by key users across multiple service areas. The new tool is expected to enable queue management, provide management information and market intelligence through the use of categorisation, customisable template responses. Duplicates will be removed, forwarding will be reduced and a full conversation history will be available to staff in order to contextualise their responses. The tool will be linked to our SITS solution in order to utilise key information from the application record where appropriate.

Options: This option of additional licences and additional functionality

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP394328 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Sep 2020 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 24 Mar 2020 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £275,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF EDINBURGH |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH1 1HT |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | City Centre |
| Westminster constituency | Edinburgh East and Musselburgh |
| Delivery location | TLM75 City of Edinburgh |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CRIMSON |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 7 Sep 2020 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP394328

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP394328
  Student Recruitment and Admissions Enquiry System - The University of Edinburgh is seeking a supplier to implement an Enquiry Management solution to support our Student Recruitment & Admissions processes as well as providing an improved service for staff and prospective students. The tool will replace existing ad-hoc student enquiry tracking currently done in outlook and local databases, managed by multiple service areas/teams across the University. The solution will be managed by a specialist enquiry handling service (newly created team) and utilised by key users across multiple service areas. The new tool is expected to enable queue management, provide management information and market intelligence through the use of categorisation, customisable template responses. Duplicates will be removed, forwarding will be reduced and a full conversation history will be available to staff in order to contextualise their responses. The tool will be linked to our SITS solution in order to utilise key information from the application record where appropriate.

## Notice URLs

- http://
- http://www.ed.ac.uk/schools-departments/procurement/supplying
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000629910

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000629910. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000629910.json.