---
title: "NSSCOVID-19 -236 Additional Track & Trace Call Centre Capacity"
ocid: "ocds-r6ebe6-0000632029"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000632029"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000632029.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000632029.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) (\"NSS\")"
published: "2020-09-30"
---

# NSSCOVID-19 -236 Additional Track & Trace Call Centre Capacity

Buyer: THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS")  
Current stage: Award  
OCID: ocds-r6ebe6-0000632029

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000632029)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000632029.json)

## Summary

The procurement process detailed involves a contract awarded by The Common Services Agency, known as NHS National Services Scotland (NSS), for the provision of additional track and trace call centre capacity during the Covid-19 pandemic. This limited procurement method was selected to address extreme urgency, and the contract, valued at £1,290,000, was signed on 23rd September 2020. The process is classified under the services category and took place in Edinburgh, UK. The procurement is now complete, and it included a single bid, awarded to ASCENSOS.

This tender presents significant opportunities for businesses within the health and social care sector, particularly those specialising in contact tracing, call centre operations, or rapid deployment of services in response to public health emergencies. Companies with the capability to provide such urgent services and experience in working with public health agencies would be well-positioned to compete for similar future contracts, especially those that may arise from ongoing demands in pandemic management and public health responses.

## Notice

immediate and rapid deployment of additional track and trace contact tracers

### Lot Information

Lot 1

This is a directly awarded contract between the Authority on behalf of NHS Scotland to meet the additional demands of the Scottish Health and Social Care sector during the current Covid-19 pandemic. This award has been approved for reasons of extreme urgency brought about by events unforeseeable by the contracting authority in line with Regulation 33(1)(c) of the Public Contracts (Scotland) Regulations 2015

### Procurement Information

This is a directly awarded contract between the Authority on behalf of NHS Scotland to meet the additional demands of the Scottish Health and Social Care sector during the current Covid-19 pandemic.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT396197 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Sep 2020 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 23 Sep 2020 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,290,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS") |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH12 9EB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Drum Brae/Gyle |
| Westminster constituency | Edinburgh South West |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ASCENSOS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72212333 - Contact management software development services

## Release History

- 30 Sep 2020 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT396197

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT396197
  NSSCOVID-19 -236 Additional Track & Trace Call Centre Capacity - immediate and rapid deployment of additional track and trace contact tracers

## Notice URLs

- http://
- http://www.nhsscotlandprocurement.scot.nhs.uk/
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000632029

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000632029. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000632029.json.