---
title: "Housing Management System"
ocid: "ocds-r6ebe6-0000632586"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000632586"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000632586.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000632586.json"
source: "Public Contracts Scotland"
current_stage: "Planning"
buyer: "WEST LOTHIAN COUNCIL"
published: "2020-12-03"
---

# Housing Management System

Buyer: WEST LOTHIAN COUNCIL  
Current stage: Planning  
OCID: ocds-r6ebe6-0000632586

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000632586)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000632586.json)

## Summary

West Lothian Council is planning to tender for a Housing Management System to enhance their IT management capabilities across Housing, Customer, and Building Service areas. This procurement falls under the services category, with an estimated value of £800,000 and a planned communication of future notices on 1st June 2021. The council's address is West Lothian Civic Centre, Howden South Road, Livingston, EH54 6FF, UK. The current stage of this procurement process is planning, with key documentation made available on 9th December 2020.

This tender presents a significant opportunity for businesses focused on IT solutions, particularly those skilled in developing agile and integrated systems that support customer engagement and service delivery. Companies that design software capable of self-service and automation, as well as those experienced in customer relationship management (CRM) integrations, will be particularly well-suited to compete for this contract. The successful bidder will play a pivotal role in modernising West Lothian Council's services over the next decade, aligning with their vision of user-focused service delivery in a post-Covid landscape.

## Notice

West Lothian Council have a requirement to tender for an IT management system covering daily operations within the Housing, Customer and Building Service areas. As our service recovers and renews following Covid 19, we are seeking to ensure we operate digitally, in communities and efficiently. We wish to deliver resolutions and services at point of need, and be able to deliver entire customer journeys, end to end. We want a system agile enough to deliver self service, automation and to be agnostic of device or method of contact. We want a solution that supports our ethos of service design by user feedback, and integrates fully and seamlessly with the council's CRM provision. We see the next 10 years as a critical decade of modernisation of our service to move into a more user focused service delivery model, and require a partner who will not just enable this, but will deliver future proof solutions for a modern housing and customer service.

### Lot Information

Lot 1

The council's present IT Management system covers daily operations within the Housing, Customer and Building Service areas. The system is central to all users (both West Lothian Council and external partner housing associations) across a wide geographic base and makes use of mobile solutions for field based staff and remote working and be device responsive. The system provides reports, key performance indicators and manages Homeless, Allocations, Rents, Arrears, Repairs, Purchasing of materials, plant & equipment and Property Asset Mgt operations. The system incorporates a customer portal facility for our use by our existing tenants and housing waiting list applicants. A repair diagnostic system is also used by our staff and customers to help ensure effective repairs reporting which is currently hosted externally.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC401337 |
| Notice type | OJEU - F1 - Prior Information Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Dec 2020 |
| Submission deadline | Not specified |
| Future notice date | 1 Jun 2021 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £800,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST LOTHIAN COUNCIL |
| Locality | LIVINGSTON |
| Post town | Edinburgh |
| Postcode | EH54 6FF |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM14 West Lothian |
| Local authority | West Lothian |
| Electoral ward | Livingston South |
| Westminster constituency | Livingston |
| Delivery location | TLM78 West Lothian |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222000 - Information systems or technology strategic review and planning services
- 72222100 - Information systems or technology strategic review services
- 72222200 - Information systems or technology planning services
- 72223000 - Information technology requirements review services
- 72267100 - Maintenance of information technology software

## Release History

- 3 Dec 2020 at 00:00 - Planning - OJEU - F1 - Prior Information Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC401337

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC401337&idx=1
  9th December 2020 - The document attached details further information available at this time.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC401337
  Housing Management System - West Lothian Council have a requirement to tender for an IT management system covering daily operations within the Housing, Customer and Building Service areas. As our service recovers and renews following Covid 19, we are seeking to ensure we operate digitally, in communities and efficiently. We wish to deliver resolutions and services at point of need, and be able to deliver entire customer journeys, end to end. We want a system agile enough to deliver self service, automation and to be agnostic of device or method of contact. We want a solution that supports our ethos of service design by user feedback, and integrates fully and seamlessly with the council's CRM provision. We see the next 10 years as a critical decade of modernisation of our service to move into a more user focused service delivery model, and require a partner who will not just enable this, but will deliver future proof solutions for a modern housing and customer service.

## Notice URLs

- http://
- http://westlothian.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000632586
- https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=632586

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000632586. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000632586.json.