---
title: "NSSCOVID-19 -244 Additional Test & Protect Call Centre Capacity"
ocid: "ocds-r6ebe6-0000633841"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000633841"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000633841.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000633841.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) (\"NSS\")"
published: "2020-10-20"
---

# NSSCOVID-19 -244 Additional Test & Protect Call Centre Capacity

Buyer: THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS")  
Current stage: Award  
OCID: ocds-r6ebe6-0000633841

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000633841)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000633841.json)

## Summary

The procurement process for the contract titled "NSSCOVID-19 -244 Additional Test & Protect Call Centre Capacity" is being led by The Common Services Agency, commonly known as NHS National Services Scotland (NSS). This contract falls within the health services industry and was awarded for a value of £1,800,000 on 8th October 2020, aimed at addressing immediate needs for contact tracers during the Covid-19 pandemic. This process utilised a limited procurement method, specifically an award procedure without prior publication of a call for competition, due to the extreme urgency arising from unforeseeable events as per Regulation 33(1)(c) of the Public Contracts (Scotland) Regulations 2015. The procurement stage has been completed, and the contract has been active since the award date, with delivery expected to take place within NHS Scotland.

This tender represents a significant opportunity for businesses involved in health services, particularly those with capabilities in staffing or providing support for call centre operations. Organisations that specialise in recruitment or have experience in logistical support for health services will be well-suited to compete in similar future tenders, especially those looking to partner with public health agencies during ongoing public health challenges. Being involved in this sector can enable businesses to contribute positively while also enhancing their market presence in the growing demand for health-related services.

## Notice

a need for an immediate and rapid deployment of contact tracers

### Lot Information

Lot 1

This is a directly awarded contract between the Authority on behalf of NHS Scotland to meet the additional demands of the Scottish Health and Social Care sector during the current Covid-19 pandemic. This award has been approved for reasons of extreme urgency brought about by events unforeseeable by the contracting authority in line with Regulation 33(1)(c) of the Public Contracts (Scotland) Regulations 2015

### Procurement Information

This is a directly awarded contract between the Authority on behalf of NHS Scotland to meet the additional demands of the Scottish Health and Social Care sector during the current Covid-19 pandemic.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT397680 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Oct 2020 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 8 Oct 2020 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,800,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS") |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH12 9EB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Drum Brae/Gyle |
| Westminster constituency | Edinburgh South West |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BARRHEAD TRAVEL SERVICE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72212333 - Contact management software development services

## Release History

- 20 Oct 2020 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT397680

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT397680
  NSSCOVID-19 -244 Additional Test & Protect Call Centre Capacity - a need for an immediate and rapid deployment of contact tracers

## Notice URLs

- http://
- http://www.nhsscotlandprocurement.scot.nhs.uk/
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000633841

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000633841. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000633841.json.