--- title: "Case 488208 BSL Based Video Relay Service" ocid: "ocds-r6ebe6-0000634402" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000634402" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000634402.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000634402.json" source: "Public Contracts Scotland" current_stage: "Award" buyer: "SCOTTISH GOVERNMENT" published: "2021-08-06" --- # Case 488208 BSL Based Video Relay Service Buyer: SCOTTISH GOVERNMENT Current stage: Award OCID: ocds-r6ebe6-0000634402 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000634402) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000634402.json) ## Summary The Scottish Government has initiated a public procurement process for the "Case 488208 BSL Based Video Relay Service", aimed at providing a fully managed online Video Relay Interpreting Service for the benefit of British Sign Language users in Scotland. The procurement is classified under the main category of services, specifically in the education and public services industry. The procurement is currently at the Award stage, with the contract valued at £584,400 and signed on 1 April 2021. The tender was originally planned to run from 1 April 2021 to 31 March 2023, with an option to extend for an additional period of 24 months. The buying authority is located at 4 Atlantic Quay, 70 York Street, Glasgow, G2 8JX, UK, and all communications regarding this procurement should be directed to the designated contact point within the organisation. This contract presents significant opportunities for businesses specialising in video relay services, particularly those experienced in providing communication solutions for Deaf and Deafblind users. Companies with capabilities in delivering high-quality interpreting services, especially those that engage with visual interpretation technologies, will be well-suited to compete for this contract. Given the emphasis on quality (70% of the scoring criteria) over price (30%), bidders demonstrating robust experience and high standards of service delivery will have a competitive advantage. Additionally, as the awarded supplier, "Sign Language Interactions", is a large-scale company, there may be opportunities for smaller or innovative suppliers to operate as subcontractors, enhancing their business footprint within the public sector. ## Notice Case 488208 BSL Based Video Relay Service for the period 1 April 2021 to 31 March 2023 with the option to extend for a period of 24 months arranged on an annual basis ### Lot Information Lot 1 The Scottish Government's Directorate for Community Health and Social Care, Social Care Support Division requires a suitably qualified and experienced contractor to provide a fully managed online Video Relay Interpreting Service (VRS). The purpose of the service (called "contactSCOTLAND-BSL") is to enable Scottish Deaf and Deafblind British Sign Language (BSL) users to access and interact with public sector bodies, third sector services, the private sector and family and friends (hereafter referred to as services, family and friends). The contactSCOTLAND-BSL service will offer Scotland's 6,500 BSL users the means to communicate, in real-time, with services, family and friends via video-call and a BSL/English interpreter. The BSL user contacts the service through a mobile device such as a smartphone or tablet or desktop computer and signs via the camera to the online BSL/English interpreter, who in turn calls (telephones) the services or family or friends and relays the call between the two.. Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 58 of the Public Contracts (Scotland) Regulations 2015. Renewal: Optional 24 month extension. ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG423763 | | Notice type | OJEU - F3 - Contract Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Large | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 6 Aug 2021 | | Submission deadline | 4 Dec 2020 | | Future notice date | Not specified | | Award date | 1 Apr 2021 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £2,544,000 | | Lots value | £2,544,000 | | Awards value | Not specified | | Contracts value | £584,400 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Not specified | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | SCOTTISH GOVERNMENT | | Locality | GLASGOW | | Post town | Glasgow | | Postcode | N/A | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM3 West Central Scotland | | ITL 3 | TLM32 Glasgow City | | Local authority | Glasgow City | | Electoral ward | Anderston/City/Yorkhill | | Westminster constituency | Glasgow North | | Delivery location | TLM Scotland | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | SIGN LANGUAGE INTERACTIONS | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79540000 - Interpretation services ## Release History - 6 Aug 2021 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG423763 - 2 Nov 2020 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV398779 ## Documents - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV398779 Case 488208 BSL Based Video Relay Service - Case 488208 BSL Based Video Relay Service for the period 1 April 2021 to 31 March 2023 with the option to extend for a period of 24 months arranged on an annual basis - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG423763 Case 488208 BSL Based Video Relay Service - Case 488208 BSL Based Video Relay Service for the period 1 April 2021 to 31 March 2023 with the option to extend for a period of 24 months arranged on an annual basis ## Notice URLs - http:// - http://www.scotland.gov.uk - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000634402 - https://www.publictendersscotland.publiccontractsscotland.gov.uk - https://www.publictendersscotland.publiccontractsscotland.gov.uk/esop/toolkit/negotiation/tnd/taskWorkflowList.do?tenderCode=tender_91915&reset=true&_ncp=1603965807221.699693-1 - https://www.publictendersscotland.publiccontractsscotland.gov.uk/web/login.html ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000634402. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000634402.json.