---
title: "NSSCOVID-19 -247 Additional Test & Protect Call Centre Capacity"
ocid: "ocds-r6ebe6-0000634635"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000634635"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000634635.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000634635.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) (\"NSS\")"
published: "2020-11-23"
---

# NSSCOVID-19 -247 Additional Test & Protect Call Centre Capacity

Buyer: THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS")  
Current stage: Award  
OCID: ocds-r6ebe6-0000634635

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000634635)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000634635.json)

## Summary

The procurement process involves The Common Services Agency, known as NHS National Services Scotland (NSS), which is located at Gyle Square, Edinburgh. The tender, titled "NSSCOVID-19 -247 Additional Test & Protect Call Centre Capacity," falls under the health industry category and is part of a limited procurement method due to extreme urgency stemming from the COVID-19 pandemic. The contract award was completed on November 23, 2020, with a total contract value of £10,200,000. The initial contract period was set for two months, extendable until March 31, 2021, to address urgent service needs within NHS Scotland.

This tender represents a significant opportunity for businesses, particularly those specialising in call centre operations and digital services, to support NHS Scotland's Test and Protect programme. Companies that can quickly scale their resources and deliver high-quality services will be well-positioned to compete. The streamlined procurement approach suggests that the NSS is seeking established suppliers who can demonstrate efficiency and resilience in their service delivery, providing a chance for businesses to engage with a major public sector client and contribute to the ongoing effort in public health management.

## Notice

This contract award forms part of an interim service solution that safeguards the existing high standard of service at Scotland's National Contact Tracing Centre while freeing NHS colleagues to return to vital front-line services. This award will further enhance resilience, support maximum value for NHS Scotland and will enable the National Contact Tracing Centre to swiftly scale resource up or down to support Scotland's Test and Protect programme.

### Lot Information

Lot 1

The figure stated in II.1.7 covers the initial two month contract period and the full extension period if required up to 31st March 2021. This is a directly awarded contract between the Authority on behalf of NHS Scotland to meet the additional demands of the Scottish Health and Social Care sector during the current Covid-19 pandemic. This award has been approved for reasons of extreme urgency brought about by events unforeseeable by the contracting authority in line with Regulation 33(1)(c) of the Public Contracts (Scotland) Regulations 2015. The Authority is in the early stages of an open tendering procedure to consolidate requirements for these services going forward; safeguarding our commitment to transparency, promote open competition and achieve best value in line with Public Procurement Regulations.

### Procurement Information

This is a directly awarded contract between the Authority on behalf of NHS Scotland to meet the additional demands of the Scottish Health and Social Care sector during the current Covid-19 pandemic.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV400489 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Nov 2020 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 26 Oct 2019 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £10,200,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS") |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH12 9EB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Drum Brae/Gyle |
| Westminster constituency | Edinburgh South West |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PURSUIT DIGITAL |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 23 Nov 2020 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV400489

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV400489
  NSSCOVID-19 -247 Additional Test & Protect Call Centre Capacity - This contract award forms part of an interim service solution that safeguards the existing high standard of service at Scotland's National Contact Tracing Centre while freeing NHS colleagues to return to vital front-line services. This award will further enhance resilience, support maximum value for NHS Scotland and will enable the National Contact Tracing Centre to swiftly scale resource up or down to support Scotland's Test and Protect programme.

## Notice URLs

- http://
- http://www.nhsscotlandprocurement.scot.nhs.uk/
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000634635

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000634635. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000634635.json.