---
title: "Provision of Postal Services National Framework (Scotland)"
ocid: "ocds-r6ebe6-0000636371"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000636371"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000636371.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000636371.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SCOTTISH GOVERNMENT"
published: "2021-09-10"
---

# Provision of Postal Services National Framework (Scotland)

Buyer: SCOTTISH GOVERNMENT  
Current stage: Award  
OCID: ocds-r6ebe6-0000636371

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## Summary

The Scottish Government is procuring a Framework Agreement for the Provision of Postal Services National Framework (Scotland) through an open tender process. This procurement is at the awarding stage, having completed evaluations for two lots: Lot 1 involves a One Stop Shop for Physical, Hybrid, and Digital Mail Services, while Lot 2 focuses on Hybrid, Scheduled Bulk/Planned Print & Post Services. The contracts were officially awarded on 2nd September 2021 for Lot 1 to Royal Mail Group Ltd for a value of £24.8 million and on 28th July 2021 for Lot 2 to Critiqom for £7.2 million, catering to public sector users across Scotland, including various councils and health boards.

This tender provides substantial growth opportunities for businesses in the logistics and communications sectors, particularly those offering hybrid mail services, bulk mailing, and digital communication solutions. Companies specialising in postal services, digital communication technologies, and mail processing are well-positioned to engage in these framework agreements. Those able to demonstrate compliance with the necessary insurance and operational standards, as well as capabilities for subcontracting arrangements, will be competitive participants in future tender opportunities linked to this framework.

## Notice

The Scottish Ministers wish to award a Framework Agreement for the provision of Postal Services for users throughout the public sector in Scotland. The Framework Agreement will comprise of 2 Lots. This contract award notice relates specifically to Lot 1 - Single Supplier One Stop Shop (Physical, Hybrid, Scheduled/Regular Bulk Mail (Print & Post) and Digital Mail Services) - Physical Mail Services - The collection and delivery of mail from Framework Public Bodies throughout Scotland, including the Highlands and Islands. Off Site Hybrid Mail - Provision of an off site hybrid mail service via a web-based or cloud hosted solution allowing a fully digital process up to the point of print; Scheduled/Regular Bulk mail - The production and delivery of planned or bulk mailings; Digital e Communications - Provision of additional and alternative options to physical print of mail items, including but not limited to SMS (text messaging) communications, Email communications, secure web-based communications. The Lot 2 contract award notice was published on 02/08/2021.

### Lot Information

Lot 1 - One Stop Shop - Physical, Hybrid, Scheduled Regular/Bulk, and Digital Mail Services.

Lot 1 of this Framework Agreement is for the provision of a One Stop Shop for the following postal services - Physical, Hybrid, Scheduled Regular/Bulk, and Digital Mail Services. Physical mail- the collection and delivery of mail from Framework Public Bodies throughout Scotland, including the Highlands and Islands. It is prepared for posting by the Framework Public Body and collected by the Contractor from Framework Public Body sites. It is sorted by the Contractor and either delivered directly to recipients by the Contractor if they operate an end to end process, or injected into the Royal Mail network 'downstream' for final mile delivery by Royal Mail; Off Site Hybrid - The Contractor shall provide an off site hybrid mail service via a web-based or cloud hosted solution allowing a fully digital process up to the point of print; Scheduled/Regular Bulk mail - The production and delivery of planned or bulk mailings including, but is not limited to health screening service letters, generic health messaging, appointment letters and reminders; council tax notices and reminders, bursary notices, prospectus packs; Digital e Communications - The provision of additional and alternative options to physical print of mail items, including but not limited to SMS (text messaging) communications, Email communications, Secure web-based communications.

Renewal: The Framework will be placed for a 4 year period and may be subject to renewal at the end of the 4 year period.

Lot 2 - Hybrid, Scheduled Bulk/Planned (Print & Post), and Digital Mail Services

Lot 2 of this Framework Agreement is for the provision of the following postal services - Hybrid, Scheduled Regular/Bulk, and Digital Mail Services. Off Site Hybrid - The Contractor shall provide an off site hybrid mail service via a web-based or cloud hosted solution allowing a fully digital process up to the point of print; Scheduled/Regular Bulk mail - The production and delivery of planned or bulk mailings including includes, but is not limited to health screening service letters, generic health messaging, appointment letters and reminders; council tax notices and reminders, bursary notices, prospectus packs; Digital e Communications - The provision of additional and alternative options to physical print of mail items, including but not limited to SMS (text messaging) communications, Email communications, Secure web-based communications.

Renewal: The Framework will be placed for a 4 year period and may be subject to renewal at the end of the 4 year period.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP427247 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large, SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Sep 2021 |
| Submission deadline | 18 Feb 2021 |
| Future notice date | Not specified |
| Award date | 2 Sep 2021 |
| Contract period | Not specified |
| Recurrence | within 4 years |

## Values

| Field | Value |
| --- | --- |
| Tender value | £36,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £24,800,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH GOVERNMENT |
| Locality | ABERDEEN |
| Post town | Aberdeen |
| Postcode | AB11 9DB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Leith |
| Westminster constituency | Edinburgh North and Leith |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | CRITIQOM; ROYAL MAIL GROUP |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64000000 - Postal and telecommunications services
- 64112000 - Postal services related to letters
- 64113000 - Postal services related to parcels

## Release History

- 10 Sep 2021 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP427247
- 29 Jul 2021 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG422764
- 14 Jan 2021 at 00:00 - TenderUpdate - OJEU - F14 - Corrigendum - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN404242
- 23 Dec 2020 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC403311

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC403311
  Provision of Postal Services National Framework (Scotland) - The Scottish Ministers wish to award a Framework Agreement for the provision of Postal Services for users throughout the public sector in Scotland. The Framework Agreement will comprise of 2 Lots: Lot 1 - Single Supplier One Stop Shop (Physical, Hybrid, Scheduled/Regular Bulk Mail (Print & Post) and Digital Mail Services) - Physical Mail Services - The collection and delivery of mail from Framework Public Bodies throughout Scotland, including the Highlands and Islands. Off Site Hybrid Mail - Provision of an off site hybrid mail service via a web-based or cloud hosted solution allowing a fully digital process up to the point of print; Scheduled/Regular Bulk mail - The production and delivery of planned or bulk mailings; Digital e Communications - Provision of additional and alternative options to physical print of mail items, including but not limited to SMS (text messaging) communications, Email communications, secure web-based communications. Lot 2 - Single Supplier Hybrid Scheduled/Regular Bulk Mail (Print & Post) and Digital Mail Services: Off Site Hybrid Mail - Provision of an off site hybrid mail service via a web-based or cloud hosted solution allowing a fully digital process up to the point of print; Scheduled/Regular Bulk mail - The production and delivery of planned or bulk mailings; Digital e Communications - Provision of additional and alternative options to physical print of mail items, including but not limited to SMS (text messaging) communications, Email communications, secure web-based communications.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG422764
  Provision of Postal Services National Framework (Scotland) - The Scottish Ministers wish to award a Framework Agreement for the provision of Postal Services for users throughout the public sector in Scotland. The Framework Agreement will comprise of 2 Lots. This contract award notice relates specifically to Lot 2 - Single Supplier Hybrid Scheduled/Regular Bulk Mail (Print & Post) and Digital Mail Services: Off Site Hybrid Mail - Provision of an off site hybrid mail service via a web-based or cloud hosted solution allowing a fully digital process up to the point of print; Scheduled/Regular Bulk mail - The production and delivery of planned or bulk mailings; Digital e Communications - Provision of additional and alternative options to physical print of mail items, including but not limited to SMS (text messaging) communications, Email communications, secure web-based communications.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP427247
  Provision of Postal Services National Framework (Scotland) - The Scottish Ministers wish to award a Framework Agreement for the provision of Postal Services for users throughout the public sector in Scotland. The Framework Agreement will comprise of 2 Lots. This contract award notice relates specifically to Lot 1 - Single Supplier One Stop Shop (Physical, Hybrid, Scheduled/Regular Bulk Mail (Print & Post) and Digital Mail Services) - Physical Mail Services - The collection and delivery of mail from Framework Public Bodies throughout Scotland, including the Highlands and Islands. Off Site Hybrid Mail - Provision of an off site hybrid mail service via a web-based or cloud hosted solution allowing a fully digital process up to the point of print; Scheduled/Regular Bulk mail - The production and delivery of planned or bulk mailings; Digital e Communications - Provision of additional and alternative options to physical print of mail items, including but not limited to SMS (text messaging) communications, Email communications, secure web-based communications. The Lot 2 contract award notice was published on 02/08/2021.

## Notice URLs

- http://
- http://www.publiccontractsscotland.gov.uk
- http://www.publictendersscotland.publiccontractsscotland.gov.uk
- http://www.scotland.gov.uk
- http://www.scotland.gov.uk/Topics/Government/public-bodies/about/Bodies
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000636371
- https://www.gov.scot/publications/public-procurement-governance/
- https://www.scotcourts.gov.uk/the-courts/court-locations/edinburgh-sheriff-court-and-justice-of-the-peace-court

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000636371. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000636371.json.