---
title: "Future model to evaluate the quality of the verification service customer experience"
ocid: "ocds-r6ebe6-0000636526"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000636526"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000636526.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000636526.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SCOTTISH GOVERNMENT"
published: "2021-02-03"
---

# Future model to evaluate the quality of the verification service customer experience

Buyer: SCOTTISH GOVERNMENT  
Current stage: Award  
OCID: ocds-r6ebe6-0000636526

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000636526)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000636526.json)

## Summary

The Scottish Government is conducting a tender for the project titled "Future model to evaluate the quality of the verification service customer experience." This procurement, classified under services and specifically related to the building standards industry, is taking place in Edinburgh, UK. The tender is currently in the active stage with a submission deadline set for 10th December 2020. The procurement process follows an open method, allowing competitive bids to be submitted electronically. The total budget allocated for this project is £20,000, with plans for the contract to last up to 180 days from the award date.

This project presents substantial opportunities for growth in the consultancy and research sectors, particularly for small to medium-sized enterprises (SMEs) with expertise in service evaluation and customer experience enhancement. Companies that specialise in building standards, customer surveys, and related data analysis will find this tender aligns well with their capabilities. Participation in this tender could enhance visibility, build valuable partnerships, and strengthen reputations within the public sector for businesses that successfully engage with this opportunity.

## Notice

This research will support the Verification Standard work stream being taken forward by the Building Standards Futures Board as part of a wider review to improve the guidance and frameworks underpinning how building standards services are delivered.

### Lot Information

Lot 1

This work will identify and propose a preferred national customer survey model. This should use a standardised methodology to evaluate the quality of the verification service customer experience across all 32 local authority verifiers to evidence their performance against the Performance Framework for Verifiers (2017).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB405770 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Feb 2021 |
| Submission deadline | 10 Dec 2020 |
| Future notice date | Not specified |
| Award date | 13 Jan 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £20,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £16,800 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH GOVERNMENT |
| Locality | EDINBURGH |
| Post town | Glasgow |
| Postcode | N/A |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PYE TAIT CONSULTING |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 3 Feb 2021 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB405770
- 18 Nov 2020 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV399955

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV399955&idx=9
  18th November 2020 - Schedule 8 - Form of Tender
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV399955&idx=10
  18th November 2020 - Schedule 9 - SGTC2 Services Schedule Part 1 (Data Protection)
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV399955&idx=1
  18th November 2020 - Invitation to Tender Letter
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV399955&idx=2
  18th November 2020 - Schedule 1 - Instructions for Tenderers
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV399955&idx=3
  18th November 2020 - Schedule 2 - Specification
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV399955&idx=4
  18th November 2020 - Schedule 3 - Evaluation Criteria
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV399955&idx=5
  18th November 2020 - Schedule 4 - Quality Question
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV399955&idx=6
  18th November 2020 - Schedule 5 - Pricing schedule
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV399955&idx=7
  18th November 2020 - Schedule 6 - Purchase Order and Invoicing
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV399955&idx=8
  18th November 2020 - Schedule 7 - Terms and Conditions
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV399955
  Future model to evaluate the quality of the verification service customer experience - This research will support the Verification Standard work stream being taken forward by the Building Standards Futures Board as part of a wider review to improve the guidance and frameworks underpinning how building standards services are delivered.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB405770
  Future model to evaluate the quality of the verification service customer experience - This research will support the Verification Standard work stream being taken forward by the Building Standards Futures Board as part of a wider review to improve the guidance and frameworks underpinning how building standards services are delivered.

## Notice URLs

- http://
- http://www.gov.scot/Topics/Government/Procurement/Selling/supplier-enquiries
- http://www.publiccontractsscotland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000636526

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000636526. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000636526.json.