---
title: "Community Alarm Service - migration from Analogue to Digital Technology."
ocid: "ocds-r6ebe6-0000636697"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000636697"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000636697.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000636697.json"
source: "Public Contracts Scotland"
current_stage: "Planning"
buyer: "SOUTH LANARKSHIRE COUNCIL"
published: "2020-11-20"
---

# Community Alarm Service - migration from Analogue to Digital Technology.

Buyer: SOUTH LANARKSHIRE COUNCIL  
Current stage: Planning  
OCID: ocds-r6ebe6-0000636697

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000636697)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000636697.json)

## Summary

South Lanarkshire Council is preparing to migrate its Community Alarm Service from analogue to digital technology, addressing the transition necessitated by the impending switch-off of the public switched telephone network by 2023. The procurement is currently in the planning stage, having been initiated on 20 November 2020. The aim is to ensure reliable connectivity for approximately 10,000 community alarms across the region, with further testing of digital telecare solutions underway to gauge functionality and efficacy in diverse geographical settings. Key stakeholders can expect a planned procurement exercise to follow, with significant financial investment anticipated.

This tender presents substantial opportunities for businesses specialising in digital telecommunications, particularly those offering dual format (analogue and digital) solutions suitable for community alarm systems. Companies with experience in telecare technology, internet protocol (IP) systems, and adaptable solutions for varying connectivity conditions will be well-positioned to compete. The engagement process is designed to facilitate discussions on suppliers' offerings, ensuring that selected vendors can meet the complex needs of South Lanarkshire’s diverse community.

## Notice

As telecommunication companies move to newer digital technology known as 'voice over internet protocol' (VOIP) which can support both broadband and telephone services, the public switched telephone network (PSTN) will be switched off. The deadline for this being completed is 2023. Across South Lanarkshire there are approximately ten thousand community alarms in use. A key component, that requires consideration relative to the Council successfully transitioning from the current analogue system to a digital telecare solution, is the technology installed in service user's homes that provides a reliable and effective connection to the support they require through the community alarm service. To better understand the digital requirements, in house testing is being conducted to establish the benefits and opportunities offered by digital telecare along with any issues in delivering this service across South Lanarkshire's geographically challenging area. The findings from the testing will help inform how South Lanarkshire Council move forward with a larger telecare procurement exercise to migrate to a digital telecare solution, expected to represent a significant financial investment by the council.

### Lot Information

Lot 1

The aim of the pre-market engagement is to better understand supplier's in-home telecare equipment offerings and for them to provide assurance and confidence that they can effectively deliver across the council's geographically diverse area. Suppliers equipment would require to have dual analogue and digital functionality where remote switching between the two formats can be delivered. Suppliers equipment will be required to use SCAIP (Social Care Alarm Internet Protocol) with their devices being compatible and interoperable with the digital Alarm Receiving Centre (ARC) technology platform (which is yet to be confirmed) We are also looking at market options for the delivery of the ARC and would be interested in hearing from providers of such services. The supplier's equipment requires to operate within both an urban and rural setting where the quality and level of internet connectivity may vary. In addition, resilience will also be a key aspect of the transition to a digital solution. Suppliers equipment should therefore be able to satisfy resilience testing to mimic an outage where the digital environment 'goes down'.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV400266 |
| Notice type | OJEU - F1 - Prior Information Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Nov 2020 |
| Submission deadline | Not specified |
| Future notice date | 1 Jun 2021 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTH LANARKSHIRE COUNCIL |
| Locality | HAMILTON |
| Post town | Motherwell |
| Postcode | ML3 0AA |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM9 Southern Scotland |
| ITL 3 | TLM95 South Lanarkshire |
| Local authority | South Lanarkshire |
| Electoral ward | Hamilton North and East |
| Westminster constituency | Hamilton and Clyde Valley |
| Delivery location | TLM95 South Lanarkshire |

## CPV Codes

### Divisions

- 33 - Medical equipments, pharmaceuticals and personal care products
- 35 - Security, fire-fighting, police and defence equipment
- 85 - Health and social work services
- 98 - Other community, social and personal services

### Codes

- 33190000 - Miscellaneous medical devices and products
- 33196100 - Devices for the elderly
- 33196200 - Devices for the disabled
- 35125100 - Sensors
- 85000000 - Health and social work services
- 98000000 - Other community, social and personal services

## Release History

- 20 Nov 2020 at 00:00 - Planning - OJEU - F1 - Prior Information Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV400266

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV400266&idx=1
  23rd November 2020 - PIN for Pre-Market Engagement
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV400266
  Community Alarm Service - migration from Analogue to Digital Technology. - As telecommunication companies move to newer digital technology known as 'voice over internet protocol' (VOIP) which can support both broadband and telephone services, the public switched telephone network (PSTN) will be switched off. The deadline for this being completed is 2023. Across South Lanarkshire there are approximately ten thousand community alarms in use. A key component, that requires consideration relative to the Council successfully transitioning from the current analogue system to a digital telecare solution, is the technology installed in service user's homes that provides a reliable and effective connection to the support they require through the community alarm service. To better understand the digital requirements, in house testing is being conducted to establish the benefits and opportunities offered by digital telecare along with any issues in delivering this service across South Lanarkshire's geographically challenging area. The findings from the testing will help inform how South Lanarkshire Council move forward with a larger telecare procurement exercise to migrate to a digital telecare solution, expected to represent a significant financial investment by the council.

## Notice URLs

- http://
- http://www.southlanarkshire.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000636697
- https://www.publiccontractsscotland.gov.uk
- https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=636697

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000636697. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000636697.json.