---
title: "Roster Management System Support and Maintenance including the provision of potential additional licenses"
ocid: "ocds-r6ebe6-0000637839"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000637839"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000637839.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000637839.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SCOTTISH FIRE AND RESCUE SERVICE"
published: "2020-12-22"
---

# Roster Management System Support and Maintenance including the provision of potential additional licenses

Buyer: SCOTTISH FIRE AND RESCUE SERVICE  
Current stage: Award  
OCID: ocds-r6ebe6-0000637839

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## Summary

The Scottish Fire and Rescue Service (SFRS) is conducting a public procurement process for the 'Roster Management System Support and Maintenance including the provision of potential additional licenses'. This contract is classified under the public order and safety category and encompasses critical services necessary for managing personnel within SFRS, which employs approximately 3,600 operational staff. The procurement method is classified as limited, specifically an award procedure without prior publication of a call for competition, and the latest award was made on 22nd December 2020, amounting to GBP 153,000. The SFRS is situated in Cambuslang, UK, with ongoing plans to issue a broader Invitation to Tender for a new Duty Management system expected in 2021, and implementation is anticipated to be completed by December 2022.

This tender represents a significant opportunity for businesses specializing in support and maintenance services for roster management systems, particularly those capable of providing additional licensing options as operational needs evolve. With a defined budget and a critical need for continuous system support during the transition to a new management system, companies with expertise in similar fields or in providing innovative staffing solutions would be well-positioned to compete. The ability to offer scalable solutions and adaptability to future organisational changes will be essential for prospective bidders.

## Notice

Support and Maintenance relating to a 5-watch Duty Roster Management System including the provision of potential additional licenses.

### Lot Information

Lot 1

The roster management system is utilised by approximately 3600 operational employees throughout the whole of SFRS and is a key system to ensuring that every shift has the appropriate number of personnel and skills on duty to crew appliances. SFRS are in the process of scoping out their requirements in relation to a new Duty Management system with the view of issuing an Invitation to Tender to the market in 2021 prior to then commencing the implementation phase which is anticipated to be completed by December 2022. In the interim, there is a critical need to continue with the support and maintenance of the current duty system until such time as a new system has been procured and implemented to ensure operational effectiveness.. Costs associated with support and maintenance for a 2 year period = GBP 102,639 Costs associated with any potential additional licenses = Estimated at GBP 50,000. (Not a commitment to spend)

Options: Whilst the support and maintenance of the current Kronos system is essential, SFRS may also have a requirement to procure additional licenses over the next two years to align with any potential change in operating model. It is therefore a requirement for SFRS to futureproof our current Roster Management System for the interim period to account for any potential organisational change.

### Procurement Information

The roster management system is utilised by approximately 3600 operational employees throughout the whole of SFRS and is a key system to ensuring that every shift has the appropriate number of personnel and skills on duty to crew appliances. SFRS are in the process of scoping out their requirements in relation to a new Duty Management system with the view of issuing an Invitation to Tender to the market in 2021 prior to then commencing the implementation phase which is anticipated to be completed by December 2022. In the interim, there is a critical need to continue with the support and maintenance of the current duty system until such time as a new system has been procured and implemented to ensure operational effectiveness.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC403262 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Dec 2020 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 22 Dec 2020 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £153,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH FIRE AND RESCUE SERVICE |
| Locality | CAMBUSLANG |
| Post town | Glasgow |
| Postcode | G72 7NA |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM9 Southern Scotland |
| ITL 3 | TLM95 South Lanarkshire |
| Local authority | South Lanarkshire |
| Electoral ward | Cambuslang East |
| Westminster constituency | Rutherglen |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KRONOS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72261000 - Software support services
- 72267100 - Maintenance of information technology software

## Release History

- 22 Dec 2020 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC403262
- 8 Dec 2020 at 00:00 - Award - OJEU - F15 - Voluntary Ex Ante Transparency Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC401891

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC401891
  Roster Management System Support and Maintenance including the provision of potential additional licenses - Support and Maintenance relating to a 5-watch Duty Roster Management System including the provision of potential additional licenses.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC403262
  Roster Management System Support and Maintenance including the provision of potential additional licenses - Support and Maintenance relating to a 5-watch Duty Roster Management System including the provision of potential additional licenses.

## Notice URLs

- http://
- http://firescotland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000637839

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000637839. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000637839.json.