---
title: "PKC10089 Technical Support for the PKC Microsoft Environment"
ocid: "ocds-r6ebe6-0000638048"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000638048"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000638048.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000638048.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "PERTH & KINROSS COUNCIL"
published: "2020-12-04"
---

# PKC10089 Technical Support for the PKC Microsoft Environment

Buyer: PERTH & KINROSS COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000638048

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000638048.json)

## Summary

Perth & Kinross Council has recently completed a procurement process for the contract titled "PKC10089 Technical Support for the PKC Microsoft Environment." The contract, which falls under the services category, focuses on providing escalation-level Microsoft expertise to assist the council's in-house IT Service team. The procurement method used was a selective procedure, and the contract, valued at approximately £80,000, was signed on 3 December 2020. The project, located in Perth, Scotland, is part of a framework under the Scottish Government Digital Technology Services DPS.

This contract presents significant opportunities for businesses specialising in IT support and Microsoft technologies, particularly those that can offer agile and reactive services. Small and medium-sized enterprises (SMEs) with experience in handling complex Microsoft environments are well-suited to compete for such contracts. Additionally, the nature of the work, involving both regular support and the possibility of ad hoc service days, allows for flexible engagement, making it appealing for service providers looking to expand their clientele within the public sector.

## Notice

Perth and Kinross Council ("PKC") wish to enter into an agreement for the provision of reactive escalation-level, on-call Microsoft expertise to support its in-house IT Service team in the management of complex / non-standard Microsoft incidents, problems and changes. Historical records show that the number of support calls per annum under this contract to be around 6. PKC is also interested in working with the successful supplier on a best value, non-exclusive ad hoc basis via the purchase of "support days" or "support hours". These support days/hours are intended to provide opportunities for reviewing system performance, stability and the general health / status of the PKC Microsoft environment; and implementing preventive tasks to maintain or enhance the integrity of the PKC Microsoft estate.

### Lot Information

Lot 1

Perth and Kinross Council ("PKC") wish to enter into an agreement for the provision of reactive escalation-level, on-call Microsoft expertise to support its in-house IT Service team in the management of complex / non-standard Microsoft incidents, problems and changes. Historical records show that the number of support calls per annum under this contract to be around 6. PKC is also interested in working with the successful supplier on a best value, non-exclusive ad hoc basis via the purchase of "support days" or "support hours". These support days/hours are intended to provide opportunities for reviewing system performance, stability and the general health / status of the PKC Microsoft environment; and implementing preventive tasks to maintain or enhance the integrity of the PKC Microsoft estate.

Options: The Council has included for additional adhoc support days/hours within the contract.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC401240 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Dec 2020 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 3 Dec 2020 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £80,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PERTH & KINROSS COUNCIL |
| Locality | PERTH |
| Post town | Perth |
| Postcode | PH1 5PH |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM0 Eastern Scotland |
| ITL 3 | TLM02 Perth and Kinross, and Stirling |
| Local authority | Perth and Kinross |
| Electoral ward | Perth City Centre |
| Westminster constituency | Perth and Kinross-shire |
| Delivery location | TLM77 Perth and Kinross, and Stirling |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | QUORUM NETWORK RESOURCES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72261000 - Software support services

## Release History

- 4 Dec 2020 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC401240

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC401240
  PKC10089 Technical Support for the PKC Microsoft Environment - Perth and Kinross Council ("PKC") wish to enter into an agreement for the provision of reactive escalation-level, on-call Microsoft expertise to support its in-house IT Service team in the management of complex / non-standard Microsoft incidents, problems and changes. Historical records show that the number of support calls per annum under this contract to be around 6. PKC is also interested in working with the successful supplier on a best value, non-exclusive ad hoc basis via the purchase of "support days" or "support hours". These support days/hours are intended to provide opportunities for reviewing system performance, stability and the general health / status of the PKC Microsoft environment; and implementing preventive tasks to maintain or enhance the integrity of the PKC Microsoft estate.

## Notice URLs

- http://
- http://www.pkc.gov.uk
- http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2361
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000638048

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000638048. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000638048.json.