---
title: "Speech Enabled Auto Attendant System Support"
ocid: "ocds-r6ebe6-0000640426"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000640426"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000640426.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000640426.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "PERTH & KINROSS COUNCIL"
published: "2021-01-06"
---

# Speech Enabled Auto Attendant System Support

Buyer: PERTH & KINROSS COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000640426

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000640426)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000640426.json)

## Summary

The procurement process involves Perth & Kinross Council, based in Perth, UK, who has awarded a contract for the "Speech Enabled Auto Attendant System Support." This procurement falls under the services category, and the process was conducted using an open method. Key dates include the contract being signed on 22 December 2020, with the award notice published on 6 January 2021. The contract was awarded to Netcall Technology Limited, with a total value of £12,712.

This tender presents a significant opportunity for businesses, especially small and medium-sized enterprises, to engage in public service contracts. Companies specialising in automated systems or customer service solutions would be particularly well-suited to compete for similar tenders, allowing them to expand their presence in the public sector and potentially secure long-term contracts with local authorities.

## Notice

Support for the Speech Enabled Auto Attendant System used by PKC's Customer Service Team

### Lot Information

Lot 1

Support for the Speech Enabled Auto Attendant System used by PKC's Customer Service Team

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN403490 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Jan 2021 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 22 Dec 2020 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £12,712 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PERTH & KINROSS COUNCIL |
| Locality | PERTH |
| Post town | Perth |
| Postcode | PH1 5PH |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM0 Eastern Scotland |
| ITL 3 | TLM02 Perth and Kinross, and Stirling |
| Local authority | Perth and Kinross |
| Electoral ward | Perth City Centre |
| Westminster constituency | Perth and Kinross-shire |
| Delivery location | TLM77 Perth and Kinross, and Stirling |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETCALL TECHNOLOGY |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72261000 - Software support services

## Release History

- 6 Jan 2021 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN403490

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN403490
  Speech Enabled Auto Attendant System Support - Support for the Speech Enabled Auto Attendant System used by PKC's Customer Service Team

## Notice URLs

- http://
- http://www.pkc.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000640426

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000640426. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000640426.json.