---
title: "NSSCOVID-19 -168A Vaccination Service Contact Centre"
ocid: "ocds-r6ebe6-0000640435"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000640435"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000640435.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000640435.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) (\"NSS\")"
published: "2021-01-06"
---

# NSSCOVID-19 -168A Vaccination Service Contact Centre

Buyer: THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS")  
Current stage: Award  
OCID: ocds-r6ebe6-0000640435

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000640435)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000640435.json)

## Summary

The Common Services Agency, known as NHS National Services Scotland (NSS), has completed the procurement process for a contract titled "NSSCOVID-19 -168A Vaccination Service Contact Centre". This contract pertains to the provision of virtual contact centre software and services within the health sector, specifically targeting the additional demands created by the COVID-19 pandemic. The procurement process was conducted through a limited method, awarding the contract directly without prior publication of a call for competition. The award was finalised on 25 November 2020, with an estimated contract value of £132,486. The services are to be delivered in Scotland.

This tender presents a valuable opportunity for businesses specialising in virtual communications or software development to grow, particularly during a time when health services are in urgent need of support. Companies like 8x8 UK, who have previously engaged in similar contracts, are well-positioned to compete. Businesses that can demonstrate high-quality service offerings and have experience in meeting the needs of public health authorities will find this tender aligns with their expertise, enabling them to contribute positively to the ongoing healthcare efforts in Scotland.

## Notice

Virtual Contact Centre software and services

### Lot Information

Lot 1

This is a directly awarded contract between the Authority on behalf of NHS Scotland to meet the additional demands of the Scottish Health and Social Care sector during the current Covid-19 pandemic. This award has been approved on the basis of the protection of exclusive rights, including intellectual property rights in line with Regulation 33(1)(b) of the Public Contracts (Scotland) Regulations 2015

### Procurement Information

This is a directly awarded contract between the Authority on behalf of NHS Scotland to meet the additional demands of the Scottish Health and Social Care sector during the current Covid-19 pandemic.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN403503 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Jan 2021 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 25 Nov 2020 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £132,486 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS") |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH12 9EB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Drum Brae/Gyle |
| Westminster constituency | Edinburgh South West |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | 8X8 UK (T/A 8X8 |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72268000 - Software supply services

## Release History

- 6 Jan 2021 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN403503

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN403503
  NSSCOVID-19 -168A Vaccination Service Contact Centre - Virtual Contact Centre software and services

## Notice URLs

- http://
- http://www.nhsscotlandprocurement.scot.nhs.uk/
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000640435

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000640435. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000640435.json.