---
title: "IP Telephony Supply and Support"
ocid: "ocds-r6ebe6-0000643685"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000643685"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000643685.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000643685.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "WEST LOTHIAN COUNCIL"
published: "2021-02-09"
---

# IP Telephony Supply and Support

Buyer: WEST LOTHIAN COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000643685

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000643685)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000643685.json)

## Summary

West Lothian Council has successfully completed the procurement process for the "IP Telephony Supply and Support" contract, classified under services, centred in Livingston, UK. The procurement method employed was an open procedure, with the award made to Vodafone UK on 3rd February 2021, valued at £792,719.79. This project is part of the Network Services 2 framework. The contract is now active and encompasses comprehensive management and support of the Council's existing IPT solutions and related systems.

This tender presents significant growth opportunities for businesses specialising in telecommunications and IT services. Companies with expertise in IP telephony, particularly those able to provide installation, support, and management services aligned to a service-level agreement (SLA), will be particularly well-suited to compete. Given the scale of the contract value and the ongoing need for services within the public sector, this is an essential opportunity for businesses looking to expand their footprint in government contracting.

## Notice

IP Telephony Supply and Support

### Lot Information

Lot 1

IPT Tender Scope - the selected supplier will be responsible for: - Management and support, to an agreed SLA, of the Council's Avaya IPT solution/estate - including Aura Communications Manager and Aura Contact Centre; - Support, to an agreed SLA, of the Council's call recording solution; - Support, to an agreed SLA, of the Council's Softex call logging solution; - Supply of any further Avaya IPT equipment, as required, during the contract term; - Installation of any IPT hardware (excluding handsets) or licensing upgrades as required, during the contract term; - Supply and installation of software and security patches for all equipment.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB406274 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Feb 2021 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 3 Feb 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £792,719 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST LOTHIAN COUNCIL |
| Locality | LIVINGSTON |
| Post town | Edinburgh |
| Postcode | EH54 6FF |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM14 West Lothian |
| Local authority | West Lothian |
| Electoral ward | Livingston South |
| Westminster constituency | Livingston |
| Delivery location | TLM78 West Lothian |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VODAFONE |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services

### Codes

- 50332000 - Telecommunications-infrastructure maintenance services
- 50334000 - Repair and maintenance services of line telephony and line telegraphy equipment

## Release History

- 9 Feb 2021 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB406274

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB406274
  IP Telephony Supply and Support - IP Telephony Supply and Support

## Notice URLs

- http://
- http://www.westlothian.gov.uk/article/2468/Contract-Opportunities
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000643685
- https://www.scotcourts.gov.uk/the-courts/court-locations/livingston-sheriff-court-and-justice-of-the-peace-court

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000643685. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000643685.json.