---
title: "University of St Andrews: Finance - Student Payment Services"
ocid: "ocds-r6ebe6-0000645522"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000645522"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000645522.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000645522.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "UNIVERSITY OF ST ANDREWS"
published: "2021-09-15"
---

# University of St Andrews: Finance - Student Payment Services

Buyer: UNIVERSITY OF ST ANDREWS  
Current stage: Award  
OCID: ocds-r6ebe6-0000645522

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## Summary

The University of St Andrews is conducting an open tender titled "Finance - Student Payment Services," aimed at improving payment systems for tuition and accommodation fees. Located in Guardbridge, UK, the procurement process is currently active with a successful award announced on 1st July 2021 for a contract valued at £1,454,000. The tender period concluded on 31st March 2021, following which a minimum standstill period of 10 calendar days was initiated for debriefing unsuccessful tenderers. The contracting authority focuses on enhancing efficiency and customer experience through an expanded range of international payment options.

This tender presents significant business opportunities, particularly for firms specialising in financial technology and payment processing solutions, as the University seeks to diversify and enhance its payment methods, including compatibility with various global systems. Companies with expertise in providing international payment services, local support capabilities, and a strong track record in educational environments are well-suited to compete for this contract. Additionally, organisations that can offer innovative solutions for flexible payment options, data integration with student records systems, and customer-oriented service models are likely to excel in this competitive procurement process.

## Notice

The University currently collects Visa and Mastercard accommodation and tuition fees via the WPM Education platform; this activity is specifically excluded from this tender process. However, there is a large value of payments by bank transfer that are received directly into the University bank account, which then requires manual posting and reconciling to the student account. The University also currently partners with a specialist provider for the collection of payments. The tender therefore consists of this and the above bank transfer activity, with a view to expanding the range of alternative payment methods, including such as China Union Pay, WeChat, Alipay, as well as standard international bank transfers. Note that accepting payments by card is not a requirement of this tender process but may be considered in the future. Current values and volumes can be found in Appendix 1 below. The main drivers behind this tender have been identified as process efficiency, performance improvement, improved utilisation of staff resources, improved staff satisfaction and improved student (customer) experience. The project team have identified their priorities as - Offers a range of international payment methods including bank transfer. Allow flexible payment options (value and frequency (instalments)). Is a GLOBAL system which is compatible with CHINA. - Direct interface into the student records system, SITS, and a full end to end payment process. The system should facilitate payments for tuition, accommodation and other. - Easy for ALL students to use. Web based system. Clear and transparent FX rates and charges. - Has an easy refund process (internally and externally), good reporting functionality and is a stable platform which is secure, scalable and can cope with demand. - System can be maintained locally with good customer support and a dedicated relationship manager. - Offers the best Value for Money (price) for St Andrews and its students. The new system must be able to collect payments for the following: - Tuition deposits, part payments (instalments) and full payments - Accommodation part payments (instalments) and full payments - Other fees - e.g., Summer courses for 16/17-year-olds

### Lot Information

Lot 1

The University currently collects Visa and Mastercard accommodation and tuition fees via the WPM Education platform; this activity is specifically excluded from this tender process. However, there is a large value of payments by bank transfer that are received directly into the University bank account, which then requires manual posting and reconciling to the student account. The University also currently partners with a specialist provider for the collection of payments. The tender therefore consists of this and the above bank transfer activity, with a view to expanding the range of alternative payment methods, including such as China Union Pay, WeChat, Alipay, as well as standard international bank transfers. Note that accepting payments by card is not a requirement of this tender process but may be considered in the future. Current values and volumes can be found in Appendix 1 below. The main drivers behind this tender have been identified as process efficiency, performance improvement, improved utilisation of staff resources, improved staff satisfaction and improved student (customer) experience. The project team have identified their priorities as - Offers a range of international payment methods including bank transfer. Allow flexible payment options (value and frequency (instalments)). Is a GLOBAL system which is compatible with CHINA. - Direct interface into the student records system, SITS, and a full end to end payment process. The system should facilitate payments for tuition, accommodation and other. - Easy for ALL students to use. Web based system. Clear and transparent FX rates and charges. - Has an easy refund process (internally and externally), good reporting functionality and is a stable platform which is secure, scalable and can cope with demand. - System can be maintained locally with good customer support and a dedicated relationship manager. - Offers the best Value for Money (price) for St Andrews and its students. The new system must be able to collect payments for the following: - Tuition deposits, part payments (instalments) and full payments - Accommodation part payments (instalments) and full payments - Other fees - e.g., Summer courses for 16/17-year-olds The Appointee Service providers must be authorised to provide international payment services in the United Kingdom and be subject to regulation by the Financial Conduct Authority. Service providers must have an appropriate level of experience in providing student payment services on a scale similar to that of the University, for public bodies, and should provide such information as confidentiality will allow this to be demonstrated.. All tenders for the University of St Andrews are administered through our eTendering System (InTend).To Express an Interest please go to our tender website at https://intendhost.co.uk/universityofstandrews Please note that 'Notes of Interest' placed via PCS (Public Contracts Scotland) are not automatically accepted.

Renewal: Provision for 2 x 12 month extensions.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP427539 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Sep 2021 |
| Submission deadline | 31 Mar 2021 |
| Future notice date | Not specified |
| Award date | 1 Jul 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,454,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF ST ANDREWS |
| Locality | GUARDBRIDGE |
| Post town | Kirkcaldy |
| Postcode | KY16 0US |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM0 Eastern Scotland |
| ITL 3 | TLM01 Clackmannanshire and Fife |
| Local authority | Fife |
| Electoral ward | Tay Bridgehead |
| Westminster constituency | North East Fife |
| Delivery location | TLM72 Clackmannanshire and Fife |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | WESTERN UNION BUSINESS SOLUTIONS |

## CPV Codes

### Divisions

- 66 - Financial and insurance services

### Codes

- 66115000 - International payment transfer services

## Release History

- 15 Sep 2021 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP427539
- 26 Feb 2021 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB408113

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=FEB408113&idx=1
  26th February 2021 - Portal Supplier Registration
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB408113
  University of St Andrews: Finance - Student Payment Services - The University currently collects Visa and Mastercard accommodation and tuition fees via the WPM Education platform; this activity is specifically excluded from this tender process. However, there is a large value of payments by bank transfer that are received directly into the University bank account, which then requires manual posting and reconciling to the student account. The University also currently partners with a specialist provider for the collection of payments. The tender therefore consists of this and the above bank transfer activity, with a view to expanding the range of alternative payment methods, including such as China Union Pay, WeChat, Alipay, as well as standard international bank transfers. Note that accepting payments by card is not a requirement of this tender process but may be considered in the future. Current values and volumes can be found in Appendix 1 below. The main drivers behind this tender have been identified as process efficiency, performance improvement, improved utilisation of staff resources, improved staff satisfaction and improved student (customer) experience. The project team have identified their priorities as - Offers a range of international payment methods including bank transfer. Allow flexible payment options (value and frequency (instalments)). Is a GLOBAL system which is compatible with CHINA. - Direct interface into the student records system, SITS, and a full end to end payment process. The system should facilitate payments for tuition, accommodation and other. - Easy for ALL students to use. Web based system. Clear and transparent FX rates and charges. - Has an easy refund process (internally and externally), good reporting functionality and is a stable platform which is secure, scalable and can cope with demand. - System can be maintained locally with good customer support and a dedicated relationship manager. - Offers the best Value for Money (price) for St Andrews and its students. The new system must be able to collect payments for the following: - Tuition deposits, part payments (instalments) and full payments - Accommodation part payments (instalments) and full payments - Other fees - e.g., Summer courses for 16/17-year-olds
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP427539
  University of St Andrews: Finance - Student Payment Services - The University currently collects Visa and Mastercard accommodation and tuition fees via the WPM Education platform; this activity is specifically excluded from this tender process. However, there is a large value of payments by bank transfer that are received directly into the University bank account, which then requires manual posting and reconciling to the student account. The University also currently partners with a specialist provider for the collection of payments. The tender therefore consists of this and the above bank transfer activity, with a view to expanding the range of alternative payment methods, including such as China Union Pay, WeChat, Alipay, as well as standard international bank transfers. Note that accepting payments by card is not a requirement of this tender process but may be considered in the future. Current values and volumes can be found in Appendix 1 below. The main drivers behind this tender have been identified as process efficiency, performance improvement, improved utilisation of staff resources, improved staff satisfaction and improved student (customer) experience. The project team have identified their priorities as - Offers a range of international payment methods including bank transfer. Allow flexible payment options (value and frequency (instalments)). Is a GLOBAL system which is compatible with CHINA. - Direct interface into the student records system, SITS, and a full end to end payment process. The system should facilitate payments for tuition, accommodation and other. - Easy for ALL students to use. Web based system. Clear and transparent FX rates and charges. - Has an easy refund process (internally and externally), good reporting functionality and is a stable platform which is secure, scalable and can cope with demand. - System can be maintained locally with good customer support and a dedicated relationship manager. - Offers the best Value for Money (price) for St Andrews and its students. The new system must be able to collect payments for the following: - Tuition deposits, part payments (instalments) and full payments - Accommodation part payments (instalments) and full payments - Other fees - e.g., Summer courses for 16/17-year-olds

## Notice URLs

- http://
- http://www.st-andrews.ac.uk/procurement/
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000645522
- https://in-tendhost.co.uk/universityofstandrews
- https://intendhost.co.uk/universityofstandrews

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000645522. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000645522.json.