--- title: "New Case Management System for Debt/Welfare Rights Advice Service" ocid: "ocds-r6ebe6-0000647167" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000647167" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000647167.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000647167.json" source: "Public Contracts Scotland" current_stage: "Planning" buyer: "SOUTH LANARKSHIRE COUNCIL" published: "2021-03-10" --- # New Case Management System for Debt/Welfare Rights Advice Service Buyer: SOUTH LANARKSHIRE COUNCIL Current stage: Planning OCID: ocds-r6ebe6-0000647167 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000647167) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000647167.json) ## Summary South Lanarkshire Council is initiating a procurement process for a "New Case Management System for Debt/Welfare Rights Advice Service." This contract, valued at £45,000, falls under the services category, specifically aimed at enhancing the operations of the Money Matters Advice Service in South Lanarkshire, UK. The procurement is currently in the planning stage, with a communication date set for 29 March 2021. Businesses interested in this opportunity should take note of the specification documents available, including the PIN Questionnaire and Q&A bulletins, which provide essential details for potential bidders. This tender presents a significant opportunity for IT and software providers specialising in cloud-based solutions to contribute to improving the efficiency of welfare rights advice services. Companies with expertise in case management systems, particularly those that can facilitate data management and streamline processes within the public sector, would be well-positioned to compete for this contract. By engaging in this procurement, successful bidders can expand their client base within the public sector while demonstrating their capability to meet urgent service demands. ## Notice Background to the procurement New Case Management System for Debt/Welfare Rights Advice Service Money Matters Advice Service is the principal provider of debt and welfare rights advice to residents across the South Lanarkshire area. They face an urgent need to modernise their case management system to improve their customers' journey, cope with increasing demand for advice services and allow advisers to progress a case efficiently. A new or upgraded system will allow all data required for the entire case to be managed from within therefore a cloud-based solution is essential as it allows files to be uploaded directly into the case and letter or emails sent directly from the case. ### Lot Information Lot 1 South Lanarkshire Council are looking at market engagement with the view to appoint a suitable provider for a new Case Management System for Debt/Welfare Rights Advice Service. Providers are expected to complete the attached questionnaire to assess suitability. ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR409187 | | Notice type | PCS Notice - Website Prior Information Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 10 Mar 2021 | | Submission deadline | Not specified | | Future notice date | 29 Mar 2021 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £45,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SOUTH LANARKSHIRE COUNCIL | | Locality | HAMILTON | | Post town | Motherwell | | Postcode | ML3 0AA | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM9 Southern Scotland | | ITL 3 | TLM95 South Lanarkshire | | Local authority | South Lanarkshire | | Electoral ward | Hamilton North and East | | Westminster constituency | Hamilton and Clyde Valley | | Delivery location | TLM95 South Lanarkshire | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72212780 - System, storage and content management software development services - 72212781 - System management software development services ## Release History - 10 Mar 2021 at 00:00 - Planning - PCS Notice - Website Prior Information Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR409187 ## Documents - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR409187&idx=3 12th March 2021 - Q&A Bulletin 2 - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR409187&idx=2 12th March 2021 - Q&A Bulletin - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR409187&idx=1 10th March 2021 - PIN Questionnaire - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR409187 New Case Management System for Debt/Welfare Rights Advice Service - Background to the procurement New Case Management System for Debt/Welfare Rights Advice Service Money Matters Advice Service is the principal provider of debt and welfare rights advice to residents across the South Lanarkshire area. They face an urgent need to modernise their case management system to improve their customers' journey, cope with increasing demand for advice services and allow advisers to progress a case efficiently. A new or upgraded system will allow all data required for the entire case to be managed from within therefore a cloud-based solution is essential as it allows files to be uploaded directly into the case and letter or emails sent directly from the case. ## Notice URLs - http:// - http://www.southlanarkshire.gov.uk - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000647167 - https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=647167 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000647167. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000647167.json.