---
title: "Award of Systems and Process Lead (Fraud and Error)"
ocid: "ocds-r6ebe6-0000647713"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000647713"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000647713.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000647713.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SOCIAL SECURITY SCOTLAND"
published: "2021-06-08"
---

# Award of Systems and Process Lead (Fraud and Error)

Buyer: SOCIAL SECURITY SCOTLAND  
Current stage: Award  
OCID: ocds-r6ebe6-0000647713

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000647713)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000647713.json)

## Summary

The Social Security Scotland is inviting bids for the role of Systems and Process Lead (Fraud and Error), centred in either Dundee or Glasgow, with remote work options available due to COVID-19. This tender is categorized under administration, defence, and social security services, with the procurement period starting from 14 April 2021 and ending on 15 April 2021. The project aims to establish effective fraud and error controls within the Social Security Agency, ensuring proper benefit administration and improved operational processes.

This tender presents valuable opportunities for companies specialising in system design and process improvement, particularly those with expertise in fraud management and audit controls. Firms with a background in administration services, technical support, and operational enhancements will be well-positioned to compete. The contract, valued at £129,740, has attracted interest from suppliers, indicating a competitive environment that can lead to strategic collaborations and growth within the relevant sectors.

## Notice

1 x Systems and Process Lead (Fraud and Error) based in Dundee or Glasgow - Home working during COVID-19.This post will form a part of the Social Security Scotland's Fraud and Error Resolution Unit. The role will involve collaborating with the Social Security Programme, DWP & Operational Agency fraud, error and debt teams to lead the design, implementation and continuous improvement of counter fraud and error controls, and associated requirements for reporting and accounting, to enable the Agency to effectively administer benefit payments.Responsibilities will include:- Working closely with technical architects and programme colleagues to lead the design & testing of systems, processes & controls required to deliver the Social Security Agency's outcomes- Project manage various implementation activities per benefit as devolved; requirement sign off, test strategy, etc.- Raise awareness of Risk & Control gaps across Agency and Programme, lead impacting and influence prioritisation via relevant governance forums- Develop Continuous Improvement capability within the team and drive continuous improvement to systems & processes to enhance financial control & efficiency- Work closely with Fraud and Error and Finance SME (subject matter expert) within Social Security Scotland on all payment related systems & processes- Provide scrutiny & constructive challenge of options appraisals, change requests & business cases to ensure fraud and error prevention, debt identification and accounting requirements are met- Manage escalation of issues with technical support team- Collaborate with Programme and Technical Support teams to address root cause of recurring error issues and ensure appropriate solutions identified and prioritised in development queue- Collaborate with Operational teams to share key learnings, pain points, procedural issues and leverage relationships & communication channels to change behaviour and improve procedural compliance rates

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN417503 |
| Notice type | PCS Notice - Quick Quote Award |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Jun 2021 |
| Submission deadline | 5 Jun 2022 |
| Future notice date | Not specified |
| Award date | 4 Jan 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £129,740 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOCIAL SECURITY SCOTLAND |
| Additional buyers | CROWN OFFICE AND PROCURATOR FISCAL SERVICE; EAST AYRSHIRE COUNCIL; EDUCATION SCOTLAND; FORESTRY AND LAND SCOTLAND; HIGHLANDS AND ISLANDS ENTERPRISE; PERTH & KINROSS COUNCIL; PUBLIC HEALTH SCOTLAND; RENFREWSHIRE COUNCIL; SASA - SCOTTISH GOVERNMENT; SCOTTISH ENTERPRISE; SCOTTISH FORESTRY; SCOTTISH GOVERNMENT; SCOTTISH POLICE AUTHORITY; SOCIAL CARE AND SOCIAL WORK IMPROVEMENT SCOTLAND (CARE INSPECTORATE); THE CITY OF EDINBURGH COUNCIL; UNIVERSITY OF GLASGOW; UNIVERSITY OF STIRLING; UNIVERSITY OF THE HIGHLANDS AND ISLANDS |
| Locality | INVERNESS |
| Post town | Inverness |
| Postcode | IV2 7GB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM0 Eastern Scotland |
| ITL 3 | TLM03 Angus and Dundee City |
| Local authority | Dundee City |
| Electoral ward | Maryfield |
| Westminster constituency | Dundee Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 62 |
| Supplier names | 3X1 GROUP; A.C. WHYTE; ABERDEEN CIVIL ENGINEERING; ALASDAIR MACKAY (SOLE TRADER; ASA RECRUITMENT (QUICK QUOTES; ASSEMBLE COLLECTIVE SELF BUILD; BALGOWNIE; BLAKE STEVENSON; BRAMBLE HUB; CABI; CAPITAL DOCUMENT SOLUTIONS; CARL ZEISS; CASTLEVIEW PLANT; CEBOTEC; CHAS STEWART PLUMBING & HEATING ENGINEERS; CHILDREN 1ST; CLARK CONTRACTS; CURRIE & BROWN; DAVID MACKAY; DMFCA; DOVETAIL ENTERPRISES (1993; ENDSLEIGH INSURANCE; FLEXIFORM BUSINESS FURNITURE; FOUNTAINS FORESTRY; GAMMIES GROUNDCARE; GEB INDUSTRIAL CLEANING SERVICES; GEORGE MCNAUGHTON & SON (PLANT HIRE; GRAHAM + SIBBALD; HARVEY NASH; IBI GROUP; IPSOS MORI SCOTLAND; J & E SHEPHERD; J THOMSON COLOUR PRINTERS; LAND USE CONSULTANTS; LLOYD; LORIEN RESOURCING; MAINSTREET CONSULTING; MAM CONTRACTING; MARK HAMILTON LANDSCAPE SERVICES; MCALLISTER LITHO GLASGOW; MI HUB; MORRIS & SPOTTISWOOD; NICKI SOUTER ASSOCIATES; NORSERV FM; PERTEMPS RECRUITMENT PARTNERSHIP; PHOENIX SOFTWARE; RYDEN; SAICA NATUR; SCOTLAND'S BRAVEST MANUFACTURING; SCOTT YOUNG AND SONS; SOLACE; SPEAKEASY PRODUCTIONS; STAG PLANT & TOOL HIRE; STAND; STRIPE COMMUNICATIONS; TROSSACHS ECOLOGY; TSL CONTRACTORS; UNIVERSITY OF EDINBURGH; USERTESTING; VENESKY BROWN; VENESKY-BROWN RECRUITMENT; WHY RESEARCH |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services

### Codes

- 75000000 - Administration, defence and social security services

## Release History

- 8 Jun 2021 at 09:28 - Award - PCS Notice - Quick Quote Award - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN417503
- 5 May 2021 at 15:35 - Award - PCS Notice - Quick Quote Award - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY413831

## Notice URLs

- http://crownestatescotland.com/
- http://https://forestryandland.gov.scot
- http://https://www.socialsecurity.gov.scot/
- http://www.careinspectorate.gov.scot
- http://www.copfs.gov.uk/
- http://www.dumgal.gov.uk
- http://www.east-ayrshire.gov.uk
- http://www.eastlothian.gov.uk
- http://www.edinburgh.gov.uk
- http://www.educationscotland.gov.uk/
- http://www.fife.gov.uk
- http://www.gla.ac.uk/
- http://www.hie.co.uk
- http://www.pkc.gov.uk
- http://www.renfrewshire.gov.uk
- http://www.ros.gov.uk
- http://www.sasa.gov.uk
- http://www.scotland.gov.uk
- http://www.scottish-enterprise.com/
- http://www.south-ayrshire.gov.uk/procurement/
- http://www.spa.police.uk
- http://www.sppa.gov.uk/
- http://www.stir.ac.uk/finance-office/procurement/
- http://www.transport.gov.scot
- http://www.uhi.ac.uk
- https://forestry.gov.scot/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000647713. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000647713.json.