---
title: "TRANSPORT SCOTLAND SCOTRAIL AND CALEDONIAN SLEEPER FRANCHISE'S SERVICE QUALITY INCENTIVE REGIME INFORMATION SYSTEM"
ocid: "ocds-r6ebe6-0000648616"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000648616"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000648616.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000648616.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "TRANSPORT SCOTLAND"
published: "2021-03-24"
---

# TRANSPORT SCOTLAND SCOTRAIL AND CALEDONIAN SLEEPER FRANCHISE'S SERVICE QUALITY INCENTIVE REGIME INFORMATION SYSTEM

Buyer: TRANSPORT SCOTLAND  
Current stage: Award  
OCID: ocds-r6ebe6-0000648616

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000648616)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000648616.json)

## Summary

Transport Scotland is seeking to enhance its service quality measurement for the ScotRail and Caledonian Sleeper franchises through a procurement process titled "Transport Scotland ScotRail and Caledonian Sleeper Franchise’s Service Quality Incentive Regime Information System." This tender, classified under the services industry and located in Glasgow, focuses on a bespoke automated system to support the Service Quality Incentive Regime (SQUIRE). The procurement was conducted using a selective method and is currently at the award stage, with the contract signed on 6th October 2014 and valued at £500,000.

This opportunity is particularly advantageous for businesses specialising in IT managed services and data management solutions. Companies capable of providing field auditing and information systems, along with data hosting and operational support, would be well-positioned to engage and potentially benefit from similar future contracts. The ongoing need for quality assessment of rail services in Scotland could lead to further opportunities for growth in this sector, especially for suppliers with expertise in customer service quality and operational support systems.

## Notice

Bespoke automated system for all components required for the Service Quality Incentive Regime.

### Lot Information

Lot 1

Provision of a Field Auditing and Information System, with data hosting and operational support to enable the automated calculation and reporting of performance results of Transport Scotland's ScotRail and Caledonian Sleeper Franchises Service Quality Incentive Regime (SQUIRE). SQUIRE is a customer focused scheme that measures the quality of facilities at stations and on trains throughout Scotland. It covers a wide range of areas from waiting rooms, help points, ticket offices to train toilets, cleanliness and graffiti. The Franchisee is measured against set criteria and benchmarks, and is financially rewarded or penalised on the results. On a four-weekly cycle, Transport Scotland's team of Service Quality Auditors and back office management staff audit approximately 350 stations and 190 trains to ensure they are safe, clean, and offering passengers the required facilities and services. Re-inspections are performed where the required performance is not met to ensure remedial action has taken place.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR410286 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Mar 2021 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 6 Oct 2014 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £500,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRANSPORT SCOTLAND |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G4 0HF |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | LEIDOS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 24 Mar 2021 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR410286

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR410286
  TRANSPORT SCOTLAND SCOTRAIL AND CALEDONIAN SLEEPER FRANCHISE'S SERVICE QUALITY INCENTIVE REGIME INFORMATION SYSTEM - Bespoke automated system for all components required for the Service Quality Incentive Regime.

## Notice URLs

- http://
- http://www.transport.gov.scot
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000648616

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000648616. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000648616.json.