---
title: "Microsoft Unified Advanced Support - Direct Award against the Crown Commercial Services G-Cloud 12 Framework (RM1557.12)"
ocid: "ocds-r6ebe6-0000648863"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000648863"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000648863.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000648863.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "NORTH AYRSHIRE COUNCIL"
published: "2021-03-30"
---

# Microsoft Unified Advanced Support - Direct Award against the Crown Commercial Services G-Cloud 12 Framework (RM1557.12)

Buyer: NORTH AYRSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000648863

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000648863)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000648863.json)

## Summary

North Ayrshire Council has successfully completed a procurement process designated as a direct award for 'Microsoft Unified Advanced Support' under the Crown Commercial Services G-Cloud 12 Framework (RM1557.12). The contract, valued at £89,446.81, was signed on 18 March 2021 and is aimed at enhancing the council's digital strategy, which includes migrating to Microsoft 365 and providing comprehensive technical support. The procurement method utilised was an open procedure, and this initiative falls within the services category, specifically focusing on general public services, with all activities taking place in Irvine, UK.

This contract presents an opportunity for technology and support service providers, particularly those specialising in Microsoft products and cloud solutions. Businesses with offerings in technical support, system integration, and cloud-based collaboration tools would be well-suited to compete in future tenders from North Ayrshire Council or similar organisations. As the public sector increasingly embraces digital transformation, companies positioned to deliver innovative IT solutions can leverage such opportunities for growth and development.

## Notice

As part of North Ayrshire Council's ("NAC") Digital Strategy, back in 2018 NAC took the strategic decision to invest in the latest Microsoft licencing model and technology. This has seen NAC migrate to Microsoft Outlook for email and Microsoft 365 for Office software. The investment has also seen the introduction of Microsoft Teams for collaborative working and will enable the migration of all network files over to Microsoft Sharepoint. Microsoft Unified Advanced Support provides essential technical support and access to professional and training services from Microsoft. This contract provides complete, end-to-end managed support across the full Microsoft platform to address often complex needs and to assist NAC in our technical security and expanding cloud capability options.

### Lot Information

Lot 1

As part of North Ayrshire Council's ("NAC") Digital Strategy, back in 2018 NAC took the strategic decision to invest in the latest Microsoft licencing model and technology. This has seen NAC migrate to Microsoft Outlook for email and Microsoft 365 for Office software. The investment has also seen the introduction of Microsoft Teams for collaborative working and will enable the migration of all network files over to Microsoft Sharepoint. Microsoft Unified Advanced Support provides essential technical support and access to professional and training services from Microsoft. This contract provides complete, end-to-end managed support across the full Microsoft platform to address often complex needs and to assist NAC in our technical security and expanding cloud capability options.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR410669 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Mar 2021 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 18 Mar 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £89,446 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTH AYRSHIRE COUNCIL |
| Locality | IRVINE |
| Post town | Kilmarnock |
| Postcode | KA12 8EE |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM9 Southern Scotland |
| ITL 3 | TLM93 North Ayrshire and East Ayrshire |
| Local authority | North Ayrshire |
| Electoral ward | Irvine South |
| Westminster constituency | Central Ayrshire |
| Delivery location | TLM93 North Ayrshire and East Ayrshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MICROSOFT |

## CPV Codes

### Divisions

- 71 - Architectural, construction, engineering and inspection services
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 71356300 - Technical support services
- 72250000 - System and support services
- 72253000 - Helpdesk and support services
- 72253200 - Systems support services
- 72261000 - Software support services

## Release History

- 30 Mar 2021 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR410669

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR410669
  Microsoft Unified Advanced Support - Direct Award against the Crown Commercial Services G-Cloud 12 Framework (RM1557.12) - As part of North Ayrshire Council's ("NAC") Digital Strategy, back in 2018 NAC took the strategic decision to invest in the latest Microsoft licencing model and technology. This has seen NAC migrate to Microsoft Outlook for email and Microsoft 365 for Office software. The investment has also seen the introduction of Microsoft Teams for collaborative working and will enable the migration of all network files over to Microsoft Sharepoint. Microsoft Unified Advanced Support provides essential technical support and access to professional and training services from Microsoft. This contract provides complete, end-to-end managed support across the full Microsoft platform to address often complex needs and to assist NAC in our technical security and expanding cloud capability options.

## Notice URLs

- http://
- http://www.north-ayrshire.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000648863

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000648863. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000648863.json.