---
title: "Mini Competition called off from the Additional Call Centre Service Capacity Framework Agreement for NSS National Contact Centre (NCC)"
ocid: "ocds-r6ebe6-0000648865"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000648865"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000648865.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000648865.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) (\"NSS\")"
published: "2021-04-13"
---

# Mini Competition called off from the Additional Call Centre Service Capacity Framework Agreement for NSS National Contact Centre (NCC)

Buyer: THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS")  
Current stage: Award  
OCID: ocds-r6ebe6-0000648865

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000648865)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000648865.json)

## Summary

The Common Services Agency, commonly known as NHS National Services Scotland (NSS), has recently completed a public procurement process for a mini-competition called off from the Additional Call Centre Service Capacity Framework Agreement, related to the NSS National Contact Centre (NCC). The contract was awarded following an open procedure and has a total value of £19,000,000. The buying organisation is located at Gyle Square, 1 South Gyle Crescent, Edinburgh, and the key date for the contract signing occurred on 17th March 2021. This procurement falls under the services category, specifically in the health industry, aimed at strengthening call centre capacities within the NSS. 

These opportunities present significant potential for business growth, particularly for large-scale suppliers experienced in delivering contact centre services. Businesses like ASCENSOS and go-centric, which have successfully secured the contract, illustrate the competitive landscape of this tender. Other large-scale organisations with capabilities in call centre operations are encouraged to explore future opportunities within this framework agreement, as there may be further competitions or call-offs that could arise as NHS continues to enhance its service delivery.

## Notice

Mini Competition for NSS National Contact Centre (NCC)

### Lot Information

Lot 1

The Common Services Agency (more commonly known as National Services Scotland) (NSS) are putting in place a call off from the Additional Call Centre Services Capacity Framework Agreement for the NSS National Contact Centre (NCC). Two suppliers are appointed to the call off contract with 50% of additional support requirements allocated to each supplier.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR411983 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Apr 2021 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 17 Mar 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £19,000,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS") |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH12 9EB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Drum Brae/Gyle |
| Westminster constituency | Edinburgh South West |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | ASCENSOS; GO-CENTRIC |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 13 Apr 2021 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR411983

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR411983
  Mini Competition called off from the Additional Call Centre Service Capacity Framework Agreement for NSS National Contact Centre (NCC) - Mini Competition for NSS National Contact Centre (NCC)

## Notice URLs

- http://
- http://www.nhsscotlandprocurement.scot.nhs.uk/
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000648865

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000648865. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000648865.json.