---
title: "Licensing, Support and Maintenance of Civica APP"
ocid: "ocds-r6ebe6-0000649470"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000649470"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000649470.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000649470.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "RENFREWSHIRE COUNCIL"
published: "2021-03-31"
---

# Licensing, Support and Maintenance of Civica APP

Buyer: RENFREWSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000649470

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000649470.json)

## Summary

Renfrewshire Council has recently completed a procurement process for the "Licensing, Support and Maintenance of Civica APP", aimed at ensuring the efficient management of complaints, service requests, and other public safety services. This contract falls under the goods category and was initiated under an open procurement method. The procurement, carried out on a direct award basis according to the Crown Commercial Services Framework Agreement for Technology Products 2, concluded on 31 March 2021. The procurement process was conducted in Paisley, UK, and had a total contract value of £75,124.

This award presents a significant opportunity for businesses specialising in software licensing and IT support services, particularly those experienced in working with local authorities and public sector organisations. Small to medium-sized enterprises (SMEs) with expertise in resource planning and management solutions would be well-suited to engage in similar future tenders, as they can provide tailored support in maintaining and developing applications critical for public sector operations.

## Notice

The Council's Communities & Public Protection department requires the licence and maintenance of Civica App which is currently used for the recording and allocation of all work such as complaints, services requests, visits and samples of Trading Standards, Business Regulation (Food Safety and Health and Safety), Environmental Improvements and the Community Safety Service (Wardens and ASIST).

### Lot Information

Lot 1

This procurement exercise was conducted as a direct award procedure in accordance with the Call off Contract requirements of Lot 1a: Resource Planning & Management Solutions including Financial & Commercial of the Crown Commercial Services (CCS) Framework Agreement for Technology Products 2 RM3821 and the Council's Standing Orders Relating to Contracts.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR410898 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Mar 2021 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 31 Mar 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £75,124 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | RENFREWSHIRE COUNCIL |
| Locality | PAISLEY |
| Post town | Paisley |
| Postcode | PA1 1JB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM33 Inverclyde, East Renfrewshire, and Renfrewshire |
| Local authority | Renfrewshire |
| Electoral ward | Paisley East and Central |
| Westminster constituency | Paisley and Renfrewshire South |
| Delivery location | TLM83 Inverclyde, East Renfrewshire, and Renfrewshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIVICA |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48100000 - Industry specific software package

## Release History

- 31 Mar 2021 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR410898

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR410898
  Licensing, Support and Maintenance of Civica APP - The Council's Communities & Public Protection department requires the licence and maintenance of Civica App which is currently used for the recording and allocation of all work such as complaints, services requests, visits and samples of Trading Standards, Business Regulation (Food Safety and Health and Safety), Environmental Improvements and the Community Safety Service (Wardens and ASIST).

## Notice URLs

- http://
- http://www.renfrewshire.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000649470

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000649470. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000649470.json.