---
title: "WP 2.2 Customer Care Strategy Phase 2"
ocid: "ocds-r6ebe6-0000651682"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000651682"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000651682.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000651682.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "TRANSPORT SCOTLAND"
published: "2021-12-22"
---

# WP 2.2 Customer Care Strategy Phase 2

Buyer: TRANSPORT SCOTLAND  
Current stage: Award  
OCID: ocds-r6ebe6-0000651682

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000651682)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000651682.json)

## Summary

The public procurement process involves Transport Scotland, which is seeking to develop a Customer Care Strategy as part of the Multiple Framework Agreement for Asset Management. The contract, titled "WP 2.2 Customer Care Strategy Phase 2", is located in Glasgow, UK, and is currently active. Signed on 26th February 2021, this contract was awarded following a selective procurement method and is classified under the services category. Notably, this procurement process is complete and aims to enhance the Asset Management Improvement Programme (AMIP) through tangible community benefits.

This tender presents significant opportunities for businesses specialising in consultancy and strategic development within the transport sector. Firms with expertise in customer care strategies, particularly those familiar with asset management or related services, would be well-suited to compete in this procurement process. Additionally, companies engaging in collaborative projects may find added value, given the focus on community benefits associated with the award. The experience required aligns with larger service providers, like Atkins Limited, which have previously been successful in securing related contracts.

## Notice

Development of a Customer Care Strategy

### Lot Information

Lot 1

The Multiple Framework Agreement for Asset Management enables the continuation of Transport Scotland's Asset Management Improvement Programme (AMIP). The AMIP delivers a number of tangible benefits to the practices of the organisation and it's supply chain and has been instrumental in delivering increased funding for trunk road maintenance. Specifically, this Work Package (WP) develops the Customer Care aspects of Trunk Road Maintenance.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC436616 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Dec 2021 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 26 Feb 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £49,474 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRANSPORT SCOTLAND |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G4 0HF |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North |
| Delivery location | TLM82 Glasgow City |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ATKINS |

## CPV Codes

### Divisions

- 71 - Architectural, construction, engineering and inspection services

### Codes

- 71311000 - Civil engineering consultancy services

## Release History

- 22 Dec 2021 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC436616

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC436616
  WP 2.2 Customer Care Strategy Phase 2 - Development of a Customer Care Strategy

## Notice URLs

- http://
- http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2361
- http://www.transport.gov.scot
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000651682
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL361547

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000651682. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000651682.json.