---
title: "National Phone Line"
ocid: "ocds-r6ebe6-0000652270"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000652270"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000652270.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000652270.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SCOTTISH GOVERNMENT"
published: "2021-04-28"
---

# National Phone Line

Buyer: SCOTTISH GOVERNMENT  
Current stage: Award  
OCID: ocds-r6ebe6-0000652270

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000652270)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000652270.json)

## Summary

The Scottish Government has recently completed a procurement process for a project titled "National Phone Line", aimed at establishing a national helpline in response to the Covid-19 pandemic. This public procurement initiative falls under the services category and was conducted using an open procedure. The project is situated in Glasgow, UK, with the contract awarded on 24th March 2021, and the associated value of the contract is £10,000. This process was noted under the classification code 79512000, and the buyer has engaged with BT as the primary supplier for the project.

This tender presents a significant opportunity for businesses, particularly those specialising in telecommunications, helpline services, and public service support, to expand their operations. As the procurement method was open, it invited potential suppliers to propose their services, fostering competition. Companies with experience in managing high-demand helplines, particularly in crisis response scenarios, would be well-suited to pursue similar contracts in future rounds, enhancing their visibility and contributing to public welfare initiatives.

## Notice

The Scottish Government required a supplier to set up a national helpline for the Covid-19 pandemic.

### Lot Information

Lot 1

The Scottish Government required a supplier to set up a national helpline for the Covid-19 pandemic.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR413246 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Apr 2021 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 24 Mar 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £10,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH GOVERNMENT |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 8EA |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 28 Apr 2021 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR413246

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR413246
  National Phone Line - The Scottish Government required a supplier to set up a national helpline for the Covid-19 pandemic.

## Notice URLs

- http://
- http://www.scotland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000652270

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000652270. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000652270.json.