---
title: "Award of Proc-21-0969 Provision of Contact Centre"
ocid: "ocds-r6ebe6-0000653737"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000653737"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000653737.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000653737.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SCOTTISH POLICE AUTHORITY"
published: "2022-04-05"
---

# Award of Proc-21-0969 Provision of Contact Centre

Buyer: SCOTTISH POLICE AUTHORITY  
Current stage: Award  
OCID: ocds-r6ebe6-0000653737

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## Summary

The Scottish Police Authority has recently awarded a contract titled "Award of Proc-21-0969 Provision of Contact Centre". This procurement process falls under the services category, specifically related to the provision of a contact centre, and it has been awarded through a direct procurement method, signifying that the contract was awarded to a single supplier without competition. The tender period spans from 1st April 2021 to 31st March 2026, indicating a long-term commitment by the authority. The award was made to Treble 5 Treble 1 Limited, with a total contract value of £853,990, and it was officially signed on 27th July 2021 in Glasgow.

This tender offers significant opportunities for businesses specialising in contact centre solutions and related services. Companies that provide telecommunications services, customer support technologies, or have expertise in operational management of contact centres would be well-positioned to compete for similar future contracts. Given the growing demand for efficient customer engagement solutions, suppliers that can demonstrate innovative approaches and reliability will likely attract attention in upcoming procurement processes.

## Notice

The Authority has a requirement to procure the services of a supplier to provide a contact centre.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR445303 |
| Notice type | PCS Notice - Quick Quote Award |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | The contract is awarded to a single supplier without competition. |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Apr 2022 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 5 Apr 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £853,990 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH POLICE AUTHORITY |
| Additional buyers | ARGYLL COMMUNITY HOUSING ASSOCIATION LIMITED; CALMAC FERRIES LIMITED; CLACKMANNANSHIRE COUNCIL; DISCLOSURE SCOTLAND; EAST LOTHIAN COUNCIL; FIFE COUNCIL; FORESTRY AND LAND SCOTLAND; LOREBURN HOUSING ASSOCIATION; PERTH & KINROSS COUNCIL; REGISTERS OF SCOTLAND; ROYAL BOTANIC GARDEN EDINBURGH; SCOTTISH GOVERNMENT; SOCIAL SECURITY SCOTLAND; THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS"); UNIVERSITY OF DUNDEE; UNIVERSITY OF STIRLING; WEST COLLEGE SCOTLAND; WEST LOTHIAN COUNCIL |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 8JX |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM9 Southern Scotland |
| ITL 3 | TLM92 Dumfries and Galloway |
| Local authority | Dumfries and Galloway |
| Electoral ward | Lochar |
| Westminster constituency | Dumfries and Galloway |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 68 |
| Supplier names | A ALEXANDER & SON ELECTRICAL; ABB; ABERDEEN COMPASS ADJUSTING; ABPMER; AMD CONTRACT SERVICES; ANDERSON BELL CHRISTIE; ASA RECRUITMENT (QUICK QUOTES; ASHLEIGH (SCOTLAND; BARR ENVIRONMENTAL; BLADESEC IA SERVICES; CALABAR EDUCATION CONSULTANTS; CASTLEVIEW PLANT; CHAS STEWART PLUMBING & HEATING ENGINEERS; CHEMPARTNER EUROPE; COMPUTACENTER; COVENTRY FOR FENCING; DFFC; DMFCA; ENVIRAZ (SCOTLAND; ENVIRAZ SURVEYS; ERNST & YOUNG LLP (EY; EXECUTIVE ACTION; FAIRWAYS GM; GTR CONTRACTS; HARVEY NASH; HENDERSON LOGGIE; JAMES COWIE; JOHN MARTIN & SON CONTRACTORS; KINSHALDY RIDING STABLES; KONGSBERG MARITIME LTD (UK; LARGS YACHT HAVEN; LINK TREASURY SERVICES; LLOYD; LORIEN RESOURCING; MARK GREGORY; MG SERVICES; MICHELL BEARINGS; PERTEMPS; PERTEMPS RECRUITMENT PARTNERSHIP; PERTH RADIO TAXIS; PITREAVIE GROUP; PRICEWATERHOUSECOOPERS; PRISM INFOSEC; REPUBLIC OF MEDIA; RHODAR; SADERET; SAMS - SCOTTISH ASSOCIATION FOR MARINE SCIENCE; SANONDAF; SHIPS ELECTRONIC SERVICES; SIMPLEX-TURBULO; SOCOTEC; STORM ID; STORM TECHNOLOGIES; SYSTRA; TAYSIDE CONTRACTS; THE DOUBLE A TRADING; THE QUEEN'S UNIVERSITY OF BELFAST; THE UNION ADVERTISING AGENCY; THELMA BIOTEL; THOMAS SHERRIFF; THRIVE; TOYOTA MATERIAL HANDLING; TREBLE 5 TREBLE 1; UEA CONSULTING; UNIVERSITY OF EDINBURGH; VENESKY BROWN; VENESKY-BROWN RECRUITMENT; XI ENGINEERING CONSULTANTS |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79900000 - Miscellaneous business and business-related services

## Release History

- 5 Apr 2022 at 16:43 - Award - PCS Notice - Quick Quote Award - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR445303

## Notice URLs

- http://
- http://https://forestryandland.gov.scot
- http://https://www.socialsecurity.gov.scot/
- http://www.acha.co.uk
- http://www.calmac.co.uk
- http://www.clacks.gov.uk/business/corporateprocurementprocess/
- http://www.disclosurescotland.co.uk/
- http://www.dundee.ac.uk
- http://www.eastlothian.gov.uk
- http://www.fife.gov.uk
- http://www.loreburn.org.uk/
- http://www.nhsscotlandprocurement.scot.nhs.uk/
- http://www.pkc.gov.uk
- http://www.rbge.org.uk
- http://www.ros.gov.uk
- http://www.scotland.gov.uk
- http://www.spa.police.uk
- http://www.stir.ac.uk/finance-office/procurement/
- http://www.westcollegescotland.ac.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000653737. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000653737.json.