---
title: "1st Contact Mental Health and Wellbeing Service"
ocid: "ocds-r6ebe6-0000655288"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000655288"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000655288.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000655288.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "ABERDEEN CITY COUNCIL"
published: "2021-11-09"
---

# 1st Contact Mental Health and Wellbeing Service

Buyer: ABERDEEN CITY COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000655288

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## Summary

The Aberdeen City Council is in the process of procuring the "1st Contact Mental Health and Wellbeing Service" designed to provide a first point of contact for individuals experiencing mental health challenges across Aberdeen City. This service aims to be accessible up to seven days a week and particularly targets deprived areas. The procurement method is open, and the tender has concluded with a contract signed on 1st September 2021, valued at £1,345,575. The buyer's address is Woodhill House, Westburn Road, Aberdeen, AB16 5GB, and the tender was completed on 9th July 2021.

This procurement presents significant opportunities for businesses specialising in mental health services, community support, and social care. Companies with experience in providing flexible, responsive mental health solutions that can operate during extended hours are well-suited to compete for potential future contracts. Additionally, businesses focused on community integration, peer support, and those capable of offering out-of-hours intervention services may find this tender aligns with their capabilities, thereby helping them grow their presence in the public sector market.

## Notice

Aberdeen City Health & Social Care Partnership requires a service which will provide a direct access first point of contact for people experiencing poor mental health and wellbeing working across all three localities in Aberdeen City, with particular focus on deprived areas. The service will be flexibly developed, to meet local need and should have availability to provide support up to 7 days per week, including out of hours support at key times. The service will operate on the principle of easy access and will focus on listening, immediate support and signposting.

### Lot Information

Lot 1

This service will provide direct access to a community-based team, based on a model of mental health practitioner, paid peer support and volunteers with lived experience. The team will work together to help to signpost, de-escalate, provide empathetic responses, provide some simple intervention work to enhance provision within deprived areas and risk assess to identify different options and resources available within the Community as well as supporting self-management options. This team would create strong links to services and support networks within the local community. The service requires to deliver in-hours and out of hours support to address local need. There is flexibility as to the days and hours this service is provided, and whether this is a face to face or remote service, or a mix. Research suggests out of hours provision would extend to 2am and cover as a minimum Thursday to Sunday. There is flexibility in the service design and how this may evolve and develop over the life of the contract, taking into account local needs and changes in local provision. Bidders must hold or commit to obtain prior to the commencement of any subsequently awarded contract, the types and levels of insurance indicated below: Employer's Liability Insurance = 10m Public Liability Insurance = 5m Bidders will be required to provide examples that demonstrate that they have the relevant experience to deliver the services as described.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV432513 |
| Notice type | OJEU - F21 - Social And other Specific Services (Public Contracts) |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Nov 2021 |
| Submission deadline | 9 Jul 2021 |
| Future notice date | Not specified |
| Award date | 1 Sep 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,462,733 |
| Lots value | £1,462,733 |
| Awards value | Not specified |
| Contracts value | £1,345,575 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ABERDEEN CITY COUNCIL |
| Locality | ABERDEEN |
| Post town | Aberdeen |
| Postcode | AB16 5GB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM5 North Eastern Scotland |
| ITL 3 | TLM50 Aberdeen City and Aberdeenshire |
| Local authority | Aberdeen City |
| Electoral ward | Midstocket/Rosemount |
| Westminster constituency | Aberdeen North |
| Delivery location | TLM50 Aberdeen City and Aberdeenshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PENUMBRA |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 9 Nov 2021 at 00:00 - Award - OJEU - F21 - Social And other Specific Services (Public Contracts) - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV432513
- 26 May 2021 at 00:00 - Tender - OJEU - F21 - Social And other Specific Services (Public Contracts) - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY416529

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY416529
  1st Contact Mental Health and Wellbeing Service - Aberdeen City Health & Social Care Partnership requires a service which will provide a direct access first point of contact for people experiencing poor mental health and wellbeing working across all three localities in Aberdeen City, with particular focus on deprived areas. The service will be flexibly developed, to meet local need and should have availability to provide support up to 7 days per week, including out of hours support at key times. The service will operate on the principle of easy access and will focus on listening, immediate support and signposting.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV432513
  1st Contact Mental Health and Wellbeing Service - Aberdeen City Health & Social Care Partnership requires a service which will provide a direct access first point of contact for people experiencing poor mental health and wellbeing working across all three localities in Aberdeen City, with particular focus on deprived areas. The service will be flexibly developed, to meet local need and should have availability to provide support up to 7 days per week, including out of hours support at key times. The service will operate on the principle of easy access and will focus on listening, immediate support and signposting.

## Notice URLs

- http://
- http://www.aberdeencity.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000655288
- https://www.publictendersscotland.publiccontractsscotland.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000655288. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000655288.json.