---
title: "Designing The Business Gateway Service To Meet Future Needs"
ocid: "ocds-r6ebe6-0000656346"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000656346"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000656346.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000656346.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "CONVENTION OF SCOTTISH LOCAL AUTHORITIES (BUSINESS GATEWAY)"
published: "2021-10-05"
---

# Designing The Business Gateway Service To Meet Future Needs

Buyer: CONVENTION OF SCOTTISH LOCAL AUTHORITIES (BUSINESS GATEWAY)  
Current stage: Award  
OCID: ocds-r6ebe6-0000656346

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000656346)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000656346.json)

## Summary

The Convention of Scottish Local Authorities (Business Gateway) is seeking to enhance the Business Gateway service through a procurement process initiated for the project titled "Designing The Business Gateway Service To Meet Future Needs". This open tender falls within the services industry and is set in Edinburgh, Scotland. The submission deadline for bids is 19 July 2021, with a contract value estimated at £70,000. The procurement method is an open procedure, allowing any interested supplier to submit proposals.

This tender presents a significant opportunity for businesses with expertise in service design, strategic planning, and stakeholder engagement. Companies that can demonstrate experience in improving customer experiences and managing large consultation processes will be particularly well-suited to compete. Such firms may find pathways to strengthen their portfolios while contributing to the development of a robust framework for supporting Scottish businesses through the Business Gateway initiative.

## Notice

Business Gateway (bgateway.com) provides free business support to Scottish businesses. It is delivered by Scottish Local Authorities and funded by The Scottish Government. The service has more than 40 offices across Scotland and a network of over 170 experienced advisers. The Business Gateway National Unit wish to procure the services of a suitably qualified, experienced and independent single company or consortium to undertake a service design process that leads to a strategic vision for the service and a service that is fit for the future.

### Lot Information

Lot 1

OBJECTIVES We need: - A clear understanding of the existing customer experience with the core Business Gateway service and the DigitalBoost programme; - To clarify our mission, develop a shared vision through agreed priorities and goal setting and determine strategies to deliver to our customers and engage with our stakeholders; - To define our principles and values; - To understand the why, what, who and how of the service; - To identify what, if anything, needs to change; - To know what else our customers want or need from the service; - To understand whether segmentation is necessary or desired and within that whether the service should focus on start-ups, established businesses or continue to provide support for businesses at every stage of their lifecycle; - To know what our partners and stakeholders expect from the service and what they can do to support that; - To know what needs to change across governance, strategy, operations and delivery to meet the challenge; - To know what the future services look like to meet the key user journeys we agree to focus on; - Above all we want to gather the evidence to support the development of a Local Government proposition that successfully argues for the resources needed to make a seismic shift in economic recovery and development. METHOD The methodology to be used in the study is likely to include elements of: - Desk research (drawing on existing data available from evaluations of the service itself, previous EU programmes or other complementary activity, quality assurance reporting as well as other sources); - Consultations - extensive period of consultation with customers, SLAED, SOLACE, BGON, BG Board, BG National Unit, Lead Local Authorities, advisers in LA in-house delivery teams & BG contractors and appropriate BG Stakeholders such as FSB, SCC, SCDI, Scottish Government, SDS and Enterprise Agencies. It is likely that these will be undertaken via a mix of 1-2-1 and Focus Group discussions; - We seek an approach built on the principle of co-production and one which builds the capacity and knowledge of the Business Gateway Team, enhancing our approach to continuous improvement;

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT429495 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Oct 2021 |
| Submission deadline | 19 Jul 2021 |
| Future notice date | Not specified |
| Award date | 13 Sep 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | £70,000 |
| Awards value | Not specified |
| Contracts value | £69,850 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CONVENTION OF SCOTTISH LOCAL AUTHORITIES (BUSINESS GATEWAY) |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH6 4BB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Leith |
| Westminster constituency | Edinburgh North and Leith |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HELLON |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79411100 - Business development consultancy services

## Release History

- 5 Oct 2021 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT429495
- 8 Jun 2021 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN417538

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN417538&idx=1
  8th June 2021 - Full ITT
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN417538
  Designing The Business Gateway Service To Meet Future Needs - Business Gateway (bgateway.com) provides free business support to Scottish businesses. It is delivered by Scottish Local Authorities and funded by The Scottish Government. The service has more than 40 offices across Scotland and a network of over 170 experienced advisers. The Business Gateway National Unit wish to procure the services of a suitably qualified, experienced and independent single company or consortium to undertake a service design process that leads to a strategic vision for the service and a service that is fit for the future.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT429495
  Designing The Business Gateway Service To Meet Future Needs - Business Gateway (bgateway.com) provides free business support to Scottish businesses. It is delivered by Scottish Local Authorities and funded by The Scottish Government. The service has more than 40 offices across Scotland and a network of over 170 experienced advisers. The Business Gateway National Unit wish to procure the services of a suitably qualified, experienced and independent single company or consortium to undertake a service design process that leads to a strategic vision for the service and a service that is fit for the future.

## Notice URLs

- http://
- http://www.bgateway.com
- http://www.publiccontractsscotland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000656346

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000656346. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000656346.json.