---
title: "Microsoft Direct Routing and Cloud Contact Centre"
ocid: "ocds-r6ebe6-0000656854"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000656854"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000656854.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000656854.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "CROWN OFFICE AND PROCURATOR FISCAL SERVICE"
published: "2021-06-10"
---

# Microsoft Direct Routing and Cloud Contact Centre

Buyer: CROWN OFFICE AND PROCURATOR FISCAL SERVICE  
Current stage: Award  
OCID: ocds-r6ebe6-0000656854

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000656854)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000656854.json)

## Summary

The procurement contract titled "Microsoft Direct Routing and Cloud Contact Centre" was awarded by the Crown Office and Procurator Fiscal Service, based in Edinburgh, UK. This contract falls under the 'services' category and is associated with the telecommunications industry. The procurement process has reached the award stage, having been completed on 8th June 2021, following an open procedure under the Yorkshire Purchasing Organisation Goods and Services Framework for Network Connectivity and Telecommunications Solutions. The total value of the contract is £712,800, and it includes an option to extend for an additional three years.

This tender presents significant opportunities for businesses in the telecommunications sector, particularly those specialising in network connectivity and integrated communication solutions. Suppliers with experience in delivering Microsoft-based solutions, contact centre technology, and scalable IT services would be well-positioned to compete in future contracts. The nature of this award indicates a potential for businesses to engage in similar contracts, particularly as the market continues to expand in response to digital transformation needs within public sector organisations.

## Notice

This is a contract award through the Yorkshire Purchasing Organisation Goods and Services Framework for Network Connectivity and Telecommunications Solutions (00976) Lot 6 - Communications Services for an integrated Microsoft Direct Routing Solution with Cloud Contact Centre capability.

### Lot Information

Lot 1

This is a contract award through the Yorkshire Purchasing Organisation Goods and Services Framework for Network Connectivity and Telecommunications Solutions (00976) Lot 6 - Communications Services for an integrated Microsoft Direct Routing Solution with Cloud Contact Centre capability. The solution includes Cirrus Response contact centre and CloudUCX to utilise Microsoft Teams for external and internal calls.

Options: The contract value includes the option to extend for a further 3 years. A contingency for adding additional users and to accommodate call changes that are volume based is also required, which could increase the contract value by a further 72000 GBP.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN417792 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Jun 2021 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 8 Jun 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £712,800 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN OFFICE AND PROCURATOR FISCAL SERVICE |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH1 1LA |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | City Centre |
| Westminster constituency | Edinburgh East and Musselburgh |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GAMMA TELECOM |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64215000 - IP telephone services

## Release History

- 10 Jun 2021 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN417792

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN417792
  Microsoft Direct Routing and Cloud Contact Centre - This is a contract award through the Yorkshire Purchasing Organisation Goods and Services Framework for Network Connectivity and Telecommunications Solutions (00976) Lot 6 - Communications Services for an integrated Microsoft Direct Routing Solution with Cloud Contact Centre capability.

## Notice URLs

- http://
- http://www.copfs.gov.uk/
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000656854

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000656854. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000656854.json.