--- title: "Customer Satisfaction Survey" ocid: "ocds-r6ebe6-0000657638" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000657638" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000657638.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000657638.json" source: "Public Contracts Scotland" current_stage: "Tender" buyer: "PARTICK HOUSING ASSOCIATION LIMITED" published: "2021-06-17" --- # Customer Satisfaction Survey Buyer: PARTICK HOUSING ASSOCIATION LIMITED Current stage: Tender OCID: ocds-r6ebe6-0000657638 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000657638) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000657638.json) ## Summary The procurement process is conducted by Partick Housing Association Limited, located at 10 Mansfield Street in Glasgow, UK. The tender titled "Customer Satisfaction Survey" falls under the Housing and community amenities industry category and is currently in the active stage of procurement. It is being managed through an open procurement method with an end date for submissions set for 14 July 2021 at 10:00 AM. Bids will be opened on the same day at 10:30 AM. The process encompasses two lots: a 3-Yearly Customer Satisfaction Survey and Monthly Customer Satisfaction Surveys, with specific requirements outlined in the Tender Brief Document. This tender presents promising opportunities for businesses specialising in customer surveys and analytics, particularly those able to conduct face-to-face research in compliance with any potential health restrictions. Organisations with experience in social housing or community services would be well-suited to compete, as the project is aligned with the requirements set by the Scottish Housing Regulator. Interested suppliers are encouraged to submit their electronic responses well before the deadline to ensure successful participation. ## Notice Customer Satisfaction Survey ### Lot Information 3 Yearly Customer Satisfaction Survey 3 Yearly Customer Satisfaction Survey (SHR Requirement). Scottish Housing Regulator requirement. Prefer face to face (restrictions permitting) Monthly Customer Satisfaction Survey Monthly Customer Satisfaction Surveys ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN418637 | | Notice type | PCS Notice - Website Contract Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 17 Jun 2021 | | Submission deadline | 14 Jul 2021 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | PARTICK HOUSING ASSOCIATION LIMITED | | Locality | GLASGOW | | Post town | Glasgow | | Postcode | G11 5QP | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM3 West Central Scotland | | ITL 3 | TLM32 Glasgow City | | Local authority | Glasgow City | | Electoral ward | Partick East/Kelvindale | | Westminster constituency | Glasgow West | | Delivery location | Not specified | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79342310 - Customer survey services - 79342311 - Customer satisfaction survey ## Release History - 17 Jun 2021 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN418637 ## Documents - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN418637&idx=1 17th June 2021 - Customer Satisfaction Tender Brief - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN418637 Customer Satisfaction Survey - Customer Satisfaction Survey ## Notice URLs - http://www.partickha.org.uk - http://www.publiccontractsscotland.gov.uk - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000657638 - https://www.partickha.org.uk/ - https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=657638 - https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000657638. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000657638.json.