---
title: "East Renfrewshire Council Telecare Alarm Receiving & Call- Handing System - Supply, Implementation, Support and Licensing/ Maintenance from Analogue to Digital Operation"
ocid: "ocds-r6ebe6-0000659437"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000659437"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000659437.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000659437.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "EAST RENFREWSHIRE COUNCIL"
published: "2021-10-07"
---

# East Renfrewshire Council Telecare Alarm Receiving & Call- Handing System - Supply, Implementation, Support and Licensing/ Maintenance from Analogue to Digital Operation

Buyer: EAST RENFREWSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000659437

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## Summary

East Renfrewshire Council is conducting a tender process for the "Telecare Alarm Receiving & Call-Handing System – Supply, Implementation, Support and Licensing/Maintenance from Analogue to Digital Operation". This procurement is part of the services sector and will be implemented within the UK, specifically in Giffnock. The tender process was initiated on 7th July 2021, and the bidding period concluded on 10th August 2021. The total estimated value of the contract is £320,000, and relates to the provision of essential call handling services for approximately 3,000 citizens within the authority area, with a significant monthly volume of calls managed through a dedicated Alarm Receiving Centre.

This contract presents significant opportunities for small and medium enterprises (SMEs) specialised in telecommunication and social care technology solutions. Businesses that excel in the implementation and maintenance of alarm receiving systems, particularly those with experience in public sector contracts and community services, would be well-positioned to compete. Additionally, bidders should be prepared to demonstrate their capability in delivering community benefits, which are emphasised as part of East Renfrewshire Council's objectives to enhance local economic and social development.

## Notice

East Renfrewshire Council is inviting tenders, from suitably qualified companies for the provision and installation of an Alarm Receiving Centre. East Renfrewshire Council provides a 24/7/365 call handling services to c.3000 citizens within the Authority Area, handling a total of c.24000 incoming alarm calls and outbound calls per month. This is delivered through SLAs with East Renfrewshire HSCP for individuals (c.2537 clients), and for our Housing Services (323 scheme clients), and with a third party Housing Association (48 scheme clients) to deliver to telecare to citizens within group housing schemes. The telecare service is part of the drive to deliver social care in innovative ways within the community to meet the needs of the ageing population.

### Lot Information

Lot 1

Open tender. Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 58 of the Public Contracts (Scotland) Regulations 2015.

Renewal: 2x12months

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT429869 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Oct 2021 |
| Submission deadline | 10 Aug 2021 |
| Future notice date | Not specified |
| Award date | 6 Oct 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £320,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £290,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | EAST RENFREWSHIRE COUNCIL |
| Locality | GIFFNOCK |
| Post town | Glasgow |
| Postcode | G46 6UG |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM33 Inverclyde, East Renfrewshire, and Renfrewshire |
| Local authority | East Renfrewshire |
| Electoral ward | Giffnock and Thornliebank |
| Westminster constituency | East Renfrewshire |
| Delivery location | TLM83 Inverclyde, East Renfrewshire, and Renfrewshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ENOVATION |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre
- 79711000 - Alarm-monitoring services

## Release History

- 7 Oct 2021 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT429869
- 7 Jul 2021 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL420564

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL420564
  East Renfrewshire Council Telecare Alarm Receiving & Call- Handing System - Supply, Implementation, Support and Licensing/ Maintenance from Analogue to Digital Operation - East Renfrewshire Council is inviting tenders, from suitably qualified companies for the provision and installation of an Alarm Receiving Centre. East Renfrewshire Council provides a 24/7/365 call handling services to c.3000 citizens within the Authority Area, handling a total of c.24000 incoming alarm calls and outbound calls per month. This is delivered through SLAs with East Renfrewshire HSCP for individuals (c.2537 clients), and for our Housing Services (323 scheme clients), and with a third party Housing Association (48 scheme clients) to deliver to telecare to citizens within group housing schemes. The telecare service is part of the drive to deliver social care in innovative ways within the community to meet the needs of the ageing population.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT429869
  East Renfrewshire Council Telecare Alarm Receiving & Call- Handing System - Supply, Implementation, Support and Licensing/ Maintenance from Analogue to Digital Operation - East Renfrewshire Council is inviting tenders, from suitably qualified companies for the provision and installation of an Alarm Receiving Centre. East Renfrewshire Council provides a 24/7/365 call handling services to c.3000 citizens within the Authority Area, handling a total of c.24000 incoming alarm calls and outbound calls per month. This is delivered through SLAs with East Renfrewshire HSCP for individuals (c.2537 clients), and for our Housing Services (323 scheme clients), and with a third party Housing Association (48 scheme clients) to deliver to telecare to citizens within group housing schemes. The telecare service is part of the drive to deliver social care in innovative ways within the community to meet the needs of the ageing population.

## Notice URLs

- http://
- http://www.eastrenfrewshire.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000659437
- https://telecare.digitaloffice.scot/
- https://www.publictendersscotland.publiccontractsscotland.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000659437. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000659437.json.